Natalie Smith
Walkertown
Summary
Dynamic professional with a strong work ethic and integrity, experienced in account management and customer service at One Stop Resource. Proven ability to enhance client satisfaction through tailored solutions and effective communication. Skilled in cash handling and logistics coordination, consistently optimizing processes to improve efficiency and service delivery.
Overview
26
26
years of professional experience
Work History
Cashier
Walmart
Lexington, NC
12.2023 - 02.2024
- Processed customer transactions accurately and efficiently at point-of-sale.
- Assisted customers with product inquiries and provided exceptional service.
- Maintained cleanliness and organization of checkout area to enhance shopping experience.
- Collaborated with team members to optimize inventory management and stock replenishment.
Cook Aid
Abbott's Creek Center
Lexington, NC
11.2023 - 12.2023
- Maintained cleanliness and organization of kitchen workstations to ensure food safety compliance.
- Operated kitchen equipment safely while adhering to operational procedures and safety standards.
- Collaborated with team members to streamline food preparation processes for efficiency.
- Prepared meals efficiently under time constraints for timely service during peak hours.
Account Representative
One Stop Resource
Thomasville, NC
07.2019 - 01.2023
- Managed client accounts to ensure satisfaction and retention.
- Developed tailored solutions based on client needs and feedback.
- Collaborated with cross-functional teams to streamline account processes.
- Conducted regular follow-ups to address client inquiries and resolve issues.
Logistics Agent/Branch Manager
BNSF Logistics
Archdale, NC
08.2012 - 07.2019
- Coordinated shipment schedules to optimize delivery timelines and reduce operational delays.
- Managed inventory levels using warehouse management systems to ensure accuracy and availability of stock.
- Collaborated with suppliers to streamline procurement processes and improve material flow.
- Trained new team members on logistics procedures and safety protocols for operational efficiency.
Sr. Account Representative
One Stop Resource
Thomasville, NC
05.1998 - 07.2012
- Cultivated strong client relationships to enhance customer satisfaction and retention.
- Mentored junior representatives, fostering skill development and knowledge sharing within the team.
- Implemented innovative solutions to improve service delivery efficiency across accounts.
- Served as primary point of contact for major accounts, addressing complex inquiries and resolving issues promptly.
Education
No Degree - Medical Technology
ECPI University
Greensboro, NC09-1994
Skills
- Customer service
- Work ethic and integrity
- Cash handling
- Reliability and punctuality
- Written and verbal communication
Timeline
Cashier
Walmart
12.2023 - 02.2024
Cook Aid
Abbott's Creek Center
11.2023 - 12.2023
Account Representative
One Stop Resource
07.2019 - 01.2023
Logistics Agent/Branch Manager
BNSF Logistics
08.2012 - 07.2019
Sr. Account Representative
One Stop Resource
05.1998 - 07.2012
No Degree - Medical Technology
ECPI University