Natalie Sullivan
Holland
Summary
Experienced in customer service roles, known for strong communication and people skills. Works well under stressful situations and in a timely manner. Good at cash handling and maintaining cleanliness, while giving a customer sufficient service.
Overview
2
2
Languages
4
4
years of professional experience
Work History
Sales Associate
Big Bunny Market
Southbridge, MA
08.2024 - Current
- Assisted customers in product selection and provided knowledgeable recommendations.
- Processed transactions efficiently using point-of-sale systems to enhance customer experience.
- Maintained store cleanliness and organized merchandise displays for optimal presentation.
- Collaborated with team members.
- Trained in the courtesy booth for breaks after one year of working.
- Adapted quickly to changing inventory demands, ensuring timely restocking of popular items.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers.
Babysitting
Jenn Forguess
Southbridge, MA
02.2022 - 06.2026
- Supervised children's activities to ensure safety and engagement.
- Managed daily schedules, including meal preparation and nap times.
- Monitored children's health and administered first aid as needed.
- Adapted activities based on individual children's interests and developmental stages.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Reassured children when upset providing emotional support and stability.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
Waitress
Karols Korner
Holland, MA
12.2023 - 07.2024
- Efficiently managed multiple tables, ensuring timely service and order accuracy.
- Collaborated with kitchen staff to communicate special requests and dietary restrictions.
- Trained new waitstaff on menu offerings, service standards, and operational procedures.
- Resolved customer complaints promptly to maintain positive dining experiences.
- Assisted in inventory management by restocking supplies and reporting discrepancies as needed.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Used cash registers and credit card machines to cash out customers.
Education
High School Diploma -
Tantasqua Regional High School
Fiskdale, MA05-2026
No Degree - Criminal Justcie
Westfield State University
Westfield, MA03-2030
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Excellent people skills
- Reliable and punctual
- Cash handling
- Money handling
- Cash register operation
- Store opening and closing
- Professional demeanor
- Guest relations
- Sales training
- Patience and empathy
- Reliability
- Flexible scheduling
- Cleanliness
Languages
English
Native or Bilingual
Spanish
Limited Working
Interests
- Dancing
- Youth Development Programs
- Offering time and support to shelters for the homeless, women, and animals
Timeline
Sales Associate
Big Bunny Market
08.2024 - Current
Waitress
Karols Korner
12.2023 - 07.2024
Babysitting
Jenn Forguess
02.2022 - 06.2026
No Degree - Criminal Justcie
Westfield State University
High School Diploma -
Tantasqua Regional High School