Detail-oriented hospitality professional with experience in optimizing guest experiences and managing reservation systems. Proven ability to collaborate with teams to enhance service quality and maintain high cleanliness standards.
Overview
4
4
years of professional experience
Work History
Host
Bowdies Chophouse
Saugatuck, MI
07.2024 - Current
Greeted guests warmly upon arrival to enhance first impressions.
Managed reservation systems to enhance seating efficiency and streamline guest flow.
Coordinated with servers to ensure timely service and guest satisfaction.
Monitored waiting times, delivering timely updates to enhance guest experience.
Handled inquiries and concerns with professionalism, ensuring guest satisfaction.
Processed payments accurately using POS system for efficient transactions.
Collaborated with front of house staff to adjust seating arrangements.
Assisted in maintaining cleanliness and organization of entrance area.
Housekeeper
Holiday Hill
Saugatuck, Michigan
06.2022 - 06.2025
Ensured high standards of cleanliness by thoroughly cleaning guest rooms.
Replenished supplies and linens to ensure guest comfort and satisfaction.
Employed deep-cleaning techniques for areas requiring additional sanitation.
Inspected rooms for damage, reporting maintenance issues promptly.
Organized cleaning supplies and equipment to streamline cleaning processes.
Collaborated with team members to coordinate effective cleaning schedules.
Responded promptly to guest requests, delivering high-quality customer service.
Maintained a clean linen closet by folding sheets and organizing inventory.
Education
Bachelor of Science - Psychology
Grand Valley State University
Allendale, MI
04-2027
Skills
Guest relations
Customer service excellence
Team collaboration
Conflict resolution
Effective communication
Attention to detail
Time management
Organizational skills
Remote work adaptability
Problem solving
Team leadership
Affiliations
I studied abroad in Barcelona at Pompeu Fabra University for the Fall 2025 semester. While there, I adapted to surrounding cultures and learned a love for travel.