Natalie Uria
Lakeland,FL
Summary
Seeking a long-term employment in a well-established company that will give me the opportunity to grow extensive skills. I am an outstanding multitasker Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Personable and organized, well-suited for fast-paced and collaborative office environment. Possesses foundational understanding of sales operations and proficient in handling administrative tasks such as scheduling, data entry, and customer service. Committed to supporting sales team in achieving targets and fostering positive client relationships.
Proven ability to handle administrative responsibilities and support team goals. Looking to transition into new field where these skills can contribute to success in dynamic setting.
Overview
4
4
years of professional experience
Work History
Automotive Sales Consultant
Lakeland Automall
04.2026 - Current
- Engaged customers by providing tailored vehicle recommendations based on individual needs and preferences.
- Demonstrated product knowledge through detailed presentations of vehicle features and benefits to enhance customer experience.
- Collaborated with finance department to streamline loan processing, improving turnaround time for customer approvals.
- Developed and maintained strong relationships with clients, resulting in increased repeat business and referrals.
- Implemented follow-up strategies that improved customer satisfaction ratings and fostered long-term loyalty.
- Delivered exceptional customer service, addressing concerns and resolving issues promptly.
- Developed strong relationships with customers for repeat business and referrals.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Worked closely with service department to ensure client satisfaction after purchase and during maintenance visits.
- Answered telephone and email inquiries from potential customers.
- Facilitated smooth trade-in processes by appraising used cars accurately and negotiating fair values.
- Increased dealership revenue through effective negotiation and closing techniques.
- Collaborated with management to develop sales strategies and achieve monthly targets.
- Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
- Boosted customer satisfaction by providing personalized consultations and vehicle recommendations.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
- Built customer loyalty and retention by delivering excellent car buying experiences.
Automotive Sales Asst / Auto-Sales Associate
Lakeland Automall
12.2024 - 03.2026
- Developed and maintained product displays, driving customer engagement and sales increases.
- Increased sales by building strong customer relationships and providing excellent service.
- Developed strong customer relationships to enhance sales opportunities and improve client satisfaction.
- Assisted customers on sales floor by answering questions and providing vehicle information.
- Supported sales representative by going on test-drives, all paperwork & vehicle deliveries and getting cars appraised.
- Conducted vehicle demonstrations and test drives, effectively showcasing features to potential buyers.
- Utilized CRM software to manage customer interactions and track sales progress accurately.
- Implemented customer feedback processes, leading to improved service delivery and increased referrals.
- Built positive customer relationships to support sales goals.
- Completed Delivery Day Tool (DDT) for sales reps to uphold per FORD's standards.
- Supported my sales-manager on closing 30+ vehicles per month.
- Assisted in transactions totaling in over 1.2 million annually.
- Helped increase customer retention
Guest Service Representative
Nothing Bundt Cakes
03.2024 - 11.2024
- Promptly greet customers as they walk in with genuine warmth & helpful enthusiasm
- Take phone orders / In-person orders
- Maintain strong product knowledge to educate & inform customers
- Process orders efficiently & accurately
- Uphold clean & organize work station
- Contributed to inventory management by monitoring stock levels and assisting with restocking efforts.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
Front Desk Receptionist / Greeter
Lakeland Automall / Lakeland Ford
09.2022 - 03.2024
- Greet incoming customers professionally and provide friendly, knowledgeable assistance.
- Manage high call volumes, ensuring prompt and courteous attention to all inquiries.
- Provide clerical support to company by copying and Scanning documents.
- Sort, received, and distributed mail correspondence between departments and personnel.
- Maintain a clean and organized front desk area.
- Assist scanning documents for Accounting Department.
Education
High School Diploma -
George Jenkins High School
Lakeland, FL05-2024
Skills
- Organization Skills
- Multitasking Abilities
- Interpersonal Skills
- Organizational Skills
- Problem Solving
- Excellent Communication
- Excel/Microsoft Word & CDK Software Proficiency
- Cash handling
- Goal oriented
- Relationship building
- Friendly and enthusiastic
- Competitive
- Team collaboration
- Verbal and written communication
- Follow-up skills
Languages
English
Spanish
References
References available upon request.
Timeline
Automotive Sales Consultant
Lakeland Automall
04.2026 - Current
Automotive Sales Asst / Auto-Sales Associate
Lakeland Automall
12.2024 - 03.2026
Guest Service Representative
Nothing Bundt Cakes
03.2024 - 11.2024
Front Desk Receptionist / Greeter
Lakeland Automall / Lakeland Ford
09.2022 - 03.2024
High School Diploma -
George Jenkins High School