Natalie Wong
FORT LAUDERDALE,FL
Overview
23
23
years of professional experience
Work History
District Training Store Manager
Party City
Coral Springs, FL
05.2021 - Current
- Managed budget allocations for personnel expenses within assigned district stores, ensuring adherence to financial targets while maintaining optimal staffing levels.
- Increased store efficiency by conducting regular evaluations and providing constructive feedback to staff members.
- Enhanced employee performance by developing and implementing comprehensive training programs for district stores.
- Championed a culture of continuous improvement, encouraging employees to actively seek ways to enhance customer experiences and drive store success.
Store Manager
Party City
Coral Springs, Fl
05.2004 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Customer Service Representative
Precision Response
Sunrise, FL
06.2001 - 12.2003
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Associate Of Business Administration - Business Management
Broward College
Fort Lauderdale, FLSkills
- Store operations
- Employee Relations
- Budget Planning
- Coaching and Mentoring
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
Timeline
District Training Store Manager
Party City
05.2021 - Current
Store Manager
Party City
05.2004 - Current
Customer Service Representative
Precision Response
06.2001 - 12.2003
Associate Of Business Administration - Business Management
Broward College