Summary
Overview
Work History
Education
Skills
Languages
Timeline
Cashier

Nataliia Afanasieva

Trexlertown,PA

Summary

Dynamic and dedicated professional with extensive experience in customer service at Kyiv "Nivki-Hall." Proven ability to enhance guest satisfaction through effective communication and problem resolution. Skilled in team collaboration and maintaining cleanliness, ensuring a welcoming environment. Committed to excellence and integrity, consistently delivering high-quality service.

Overview

9
9
years of professional experience

Work History

Cashier

Gas Station "WOG"
04.2017 - 02.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Dining Room Manager

Kyiv "Nivki-Hall"
09.2015 - 01.2017
  • Enhanced customer satisfaction by ensuring timely and efficient service in the dining room.
  • Greeted guests, sat at tables and brought orders to assist front of house staff.
  • Resolved guest complaints promptly and professionally, turning potentially negative experiences into positive ones.
  • Trained new hires on restaurant policies, procedures, and best practices, fostering a culture of excellence within the team.

Food Waiter

Kyiv "Nivki-Hall"
01.2013 - 05.2015
  • Enhanced customer satisfaction by providing timely and efficient food service with a friendly attitude.
  • Collaborated with kitchen staff to ensure accurate order preparation and timely delivery of dishes.
  • Maintained an organized workspace throughout shifts by consistently restocking supplies such as utensils, napkins, and condiments.
  • Maintained impeccable restaurant cleanliness, ensuring a comfortable and inviting dining atmosphere for guests.

Education

Bachelor of Higher Education Specialist - Tourism And Hotel Management

Pavlo Tychyna Uman State Pedagogical University
Ukraine
06-2013

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Team collaboration
  • Cleaning and sanitizing

Languages

English
Elementary

Timeline

Cashier

Gas Station "WOG"
04.2017 - 02.2022

Dining Room Manager

Kyiv "Nivki-Hall"
09.2015 - 01.2017

Food Waiter

Kyiv "Nivki-Hall"
01.2013 - 05.2015

Bachelor of Higher Education Specialist - Tourism And Hotel Management

Pavlo Tychyna Uman State Pedagogical University

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Nataliia Afanasieva