Nataliia Lomakina
Orlando,FL
Overview
7
7
years of professional experience
Work History
Server
Cafe 34 Istanbul
03.2023 - Current
- Greeted guests upon arrival and provided them with menus.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Took reservations over phone and in person.
Manager
One Lounge
11.2022 - 03.2023
- Hiring, training, and managing employees, including scheduling shifts, tracking hours, and providing feedback.
- Managing inventory levels and stock turnover to ensure the restaurant has everything it needs.
- Responding to customer complaints and ensuring customer satisfaction.
Bartender
My Lounge
08.2022 - 11.2022
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Manager
Ilounge Istanbul
01.2020 - 07.2022
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Server
Cafe 34 Istanbul
09.2017 - 01.2020
- Provided excellent customer service to ensure satisfaction.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Ensured that each guest was served courteously, quickly, and efficiently.
Education
Bachelor Of Journalism -
Oles Honchar National University
Dnipro, Ukraine 05.2016
High School
Dnipro, Ukraine05.2014
Skills
- Strong Work Ethic
- Exceptional customer service
- Guest Engagement
- Professional Appearance
- Hospitality service expertise
- Memory retention
- Beverage Preparation
- Menu presentation
Timeline
Server
Cafe 34 Istanbul
03.2023 - Current
Manager
One Lounge
11.2022 - 03.2023
Bartender
My Lounge
08.2022 - 11.2022
Manager
Ilounge Istanbul
01.2020 - 07.2022
Server
Cafe 34 Istanbul
09.2017 - 01.2020
Bachelor Of Journalism -
Oles Honchar National University
High School