Natalie Sellers
Eagle Mountain,Utah
Summary
Dynamic Dental Receptionist with experience managing front desk operations for heavily trafficked offices. Detail-oriented in chart preparation, following established protocol for records retention and security. Collaborative team member, maintaining positive communication and friendly nature.
Overview
2
2
years of professional experience
Work History
Dental Office Manager
Pony Express Dental
07.2021 - 06.2023
- Enhanced patient satisfaction by efficiently managing appointment scheduling and confirmations.
- Increased office efficiency with meticulous record-keeping of patient information, treatment plans, and payment history.
- Reduced wait times by quickly greeting patients upon arrival and assisting with the check-in process.
- Improved billing accuracy by diligently verifying insurance coverage and updating patient financial records accordingly.
- Expedited appointment scheduling through effective utilization of office management software systems.
- Scheduled, rescheduled, and cancelled appointments for dental patients.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Dental Treatment Coordinator
Pony Express Dental
07.2021 - 06.2023
- Streamlined dental office operations through efficient scheduling and coordinating appointments.
- Assisted dentists in delivering optimal care through thorough documentation of patient histories and treatment progress.
- Improved patient retention by providing excellent customer service and establishing rapport with clients.
- Increased case acceptance rates by presenting comprehensive treatment options and financial arrangements to patients.
- Boosted office productivity by maintaining accurate records and updating patient information in a timely manner.
- Promoted oral health education among patients through informative discussions on proper hygiene practices and preventive measures.
- Adhered to strict HIPAA guidelines to protect patient privacy.
Education
High School Diploma -
Wasatch High School
Heber, UTCertified Dental Assistant - Dental Assisting
Harcourt Dental Assisting
Skills
- Expert customer service skills
- Open Dental experience
- Detailed and organized
- Scheduling
- Appointment Coordination
- Patient Relations
- Treatment Planning
- Professionalism with a positive attitude
- Punctual
- Knowledge of dental office and procedures
- Insurance Knowledge
- Enthusiastic and passionate about dentistry
Timeline
Dental Office Manager
Pony Express Dental
07.2021 - 06.2023
Dental Treatment Coordinator
Pony Express Dental
07.2021 - 06.2023
High School Diploma -
Wasatch High School
Certified Dental Assistant - Dental Assisting
Harcourt Dental Assisting
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