Nataline Luna
Denver,CO
Summary
Experienced Restaurant General Manager with a good history of boosting revenue and customer satisfaction. Skilled in leading teams to achieve high performance and implementing effective costing and pricing strategies. Committed to driving business growth and optimizing profitability.
Overview
1
1
year of professional experience
Work History
Restaurant General Manager
El Nopalito Mexican Restaurant
Denver, CO
11.2023 - Current
- Ensured compliance with health, safety and sanitation standards.
- Maintained accurate inventories of food, supplies and equipment.
- Monitored daily operations to ensure adherence to established policies and procedures.
- Scheduled staff shifts and monitored labor costs.
- Resolved customer complaints in a professional manner.
- Established cash control systems for register transactions.
Call Center Agent
Metropolitan State University of Denver
Denver, CO
06.2023 - 11.2023
- Greeted customers in a professional and courteous manner.
- Assisted customers with inquiries, issues and complaints via telephone, email and chat.
- Provided accurate information on products and services to customers.
- Identified customer needs by asking probing questions and actively listening to responses.
- Followed up with customers regarding their satisfaction with product or service received.
- Managed customer accounts, including updating account information as needed.
Education
Bachelor of Science - Business Administration
Metropolitan State University of Denver
Denver, CO05-2026
High School Diploma -
South High School
Denver, CO05-2023
Skills
- Talent Development
- Guest experience oversight
- Business Management
- Health Code Compliance
- Customer Engagement
- Purchasing
- Staff Scheduling
Languages
Spanish
Professional
English
Professional
Timeline
Restaurant General Manager
El Nopalito Mexican Restaurant
11.2023 - Current
Call Center Agent
Metropolitan State University of Denver
06.2023 - 11.2023
Bachelor of Science - Business Administration
Metropolitan State University of Denver
High School Diploma -
South High School
Similar Profiles
Alexsis DominguezAlexsis Dominguez
Assistant Manager at El Nopalito Mexican RestaurantAssistant Manager at El Nopalito Mexican Restaurant
Rafael Del ValleRafael Del Valle
Restaurant Manager at EL VAQUERO MEXICAN RESTAURANTRestaurant Manager at EL VAQUERO MEXICAN RESTAURANT
Aleidyes Arias VeraAleidyes Arias Vera
Waitress at El Caporal Mexican RestaurantWaitress at El Caporal Mexican Restaurant
YANELA OROZCOYANELA OROZCO
HR Benefits Coordinator/Employee Relations at Kleen-Tech ServicesHR Benefits Coordinator/Employee Relations at Kleen-Tech Services
Isaac GarciaIsaac Garcia
Laboratory Supervisor at Eurofins DPTLaboratory Supervisor at Eurofins DPT