Nataliya Hansen

• Assisted client with activities of daily living, promoting independence and quality of life.
• Assisted clients with daily living needs to maintain self-esteem and general wellness.
• Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.

• Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
• Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
• Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
• Stocked phlebotomy cart or carrier with appropriate supplies.
• Organized daily work based on collection priority.

• Conducted regular audits to ensure adherence to established protocols, maintaining consistency across the organization.

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• Enhanced client satisfaction by providing personalized skincare treatments and recommendations.
• Aided in the growth of the spa''s clientele base through exceptional customer service skills and product knowledge sharing.
• Improved treatment efficiency by maintaining a clean, organized, and well-stocked workspace.
• Helped streamline appointment scheduling processes for better time management within the spa setting.
• Promoted client retention by scheduling follow-up appointments and providing helpful skincare advice.