Summary
Overview
Work History
Education
Skills
Timeline
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Nataly Franco

Doral

Summary

Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.

Overview

2
2
years of professional experience

Work History

Barista

Starbucks
12.2024 - Current
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.

SERVER

Dragonfly Japanese Izakaya
02.2023 - 04.2024
  • Upsold high-profit items to enhance sales numbers
  • Bussed and reset tables to clean the dining room and work areas
  • Cultivated warm relationships with regular customers
  • Explained menu items and suggested appropriate options for food allergy concerns
  • Resolved customer complaints promptly and professionally to maintain a positive reputation

SALES PERSON

Petland Doral
10.2022 - 01.2023
  • Increased sales and customer satisfaction through personalized servicing
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction
  • Worked to build relationships with customers and built potential for additional sales
  • Developed and implemented marketing plans to increase awareness and drive sales
  • Engaged customers in social conversations to create pleasant and easy experience

Education

Associate of Arts - Pre-Nursing

Miami Dade College
Miami, FL
06-2026

High School Diploma -

Ronald W Reagan High School
8600 NW 107th Ave, Doral, FL 33178
07-2022

Skills

  • Cash handling
  • Team player
  • POS systems
  • Hospitality service expertise
  • Fluent in Spanish
  • Friendly and outgoing
  • Attention to detail

Timeline

Barista

Starbucks
12.2024 - Current

SERVER

Dragonfly Japanese Izakaya
02.2023 - 04.2024

SALES PERSON

Petland Doral
10.2022 - 01.2023

Associate of Arts - Pre-Nursing

Miami Dade College

High School Diploma -

Ronald W Reagan High School

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Nataly Franco