Nataly Ramirez
MADERA,California
Summary
Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Shift Supervisor
Starbucks
09.2022 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Coordinated merchandising, promoted new products and increased brand awareness.
- Increased customer satisfaction and grew business by maintaining close relationships with customers.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Applied security, safety and loss prevention strategies during shifts.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Barista
Starbucks
09.2019 - 09.2022
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Education
No Degree - Business Administration
Reedley College
Reedley, CA06.2025
High School Diploma -
Madera High School
Madera, CA06.2016
Skills
- Cash Handling Expertise
- Staff Management
- Conflict Resolution Techniques
- Safety Awareness
- Store Opening and Closing
- Cash Register Operations
- Daily Cash Management
Accomplishments
- Achieved Partner of Quarter by completing [Task] with accuracy and efficiency.
Additional Information
Partner of Quarter
Certification
- Partner of Quarter, Starbucks - 2021
Languages
Spanish
Native or Bilingual
Timeline
Shift Supervisor
Starbucks
09.2022 - Current
Barista
Starbucks
09.2019 - 09.2022
No Degree - Business Administration
Reedley College
High School Diploma -
Madera High School
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