Natalya Lugo
San Antonio
Summary
Versatile and people-focused professional with experience in education and hospitality, bringing strong communication, adaptability, and conflict resolution skills to every role. Proven ability to create engaging, supportive environments, whether in the classroom or in fast-paced customer service settings. Passionate about creative expression and emerging technologies, with a growing interest in music and AI training. Eager to contribute to team success, enhance user or customer experiences, and continue developing skills in both creative and tech-driven fields.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Server
Yard House
San Antonio
05.2025 - Current
- Provided excellent customer service in a fast-paced dining environment.
- Handled guest complaints professionally and ensured satisfaction during visits.
- Maintained cleanliness and organization of dining area and service stations.
Substitute Teacher
Edgewood ISD
San Antonio
11.2024 - 03.2026
- Managed classroom environments to promote student engagement and participation.
- Implemented lesson plans provided by teachers to ensure continuity of education.
- Supervised student behavior, maintaining a positive and safe learning atmosphere.
Bartender Supervisor
Marriot Hotel
San Antonio
10.2020 - 12.2023
- Supervised day-to-day operations of bar area, ensuring compliance with health codes and sanitation standards to maintain a safe environment.
- Trained bartending staff on cocktail preparation and customer interaction techniques, enhancing service quality and customer satisfaction.
- Resolved customer complaints or issues quickly and courteously, improving overall guest experience and retention.
Education
Some College (No Degree) - Education
Grand Canyon University
Phoenix, AZ04-2026
Skills
- High volume dining
- Customer service
- Conflict resolution
- Communication skills
- Event coordination
- Strong work ethic
- Stage presence
Certification
- TABC
- Food Handler's
- Paraprofessional Certificate
Timeline
Server
Yard House
05.2025 - Current
Substitute Teacher
Edgewood ISD
11.2024 - 03.2026
Bartender Supervisor
Marriot Hotel
10.2020 - 12.2023
Some College (No Degree) - Education
Grand Canyon University