Natasha Abraham
Pueblo,CO
Summary
Achieved high customer satisfaction through proactive communication and problem resolution.,Contributed to team success by effectively navigating changing work environments.,Demonstrated quick thinking and adaptability to support customer service excellence.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Treasury Operations Specialist/ BDO
Glacier Bank Inc.
09.2025 - Current
- Streamlined operational workflows, enhancing efficiency across departmental processes.
- Analyzed data trends to inform strategic decision-making and improve service delivery.
- Collaborated with cross-functional teams to implement process improvements and reduce turnaround times.
- Managed vendor relationships, ensuring timely service delivery and adherence to contractual obligations.
- Successfully managed multiple projects simultaneously while adhering to deadlines and budget constraints.
- Boosted customer satisfaction, addressing client concerns in a timely and professional manner.
- Utilized advanced analytical skills in order to resolve complex operational issues effectively.
- Implemented necessary changes in response to shifting business needs, maintaining a proactive approach to problemsolving.
Sr. Relationship Banker
Vectra Bank
01.2023 - 09.2025
- Assisted in maintaining and identifying new business and consumer clients.
- Supported account management while discovering financial needs to help clients achieve financial success.
Business Banking Center Manager
Vice President Community Banks of Colorado
08.2020 - 01.2023
- 5 Direct employees. 7 indirect employees for a short time. uncovering my teams’ strengths and growing their weaknesses. Building my book of business. Assisting clients of the teller line, banker and teller functions. Handling operations and successfully passing audits. Coaching associates, one on one meets.
- Achievements/Tasks
Assistant Banking Center Manager
Community Banks of Colorado
05.2019 - 08.2020
- Handling operations, assisted with audit preparation. 2 direct reports- coaching, leading by example. Adhering to new and changing policies. Assisted clients on the teller line as needed.
- Achievements/Tasks
Personal Banker
Wells Fargo Bank
11.2015 - 05.2019
- Completed compliance training and kept up with new and changing policies and procedures. Assisted clients with account management and maintenance.
- Achievements/Tasks
Education
High School Diploma - undefined
La Junta High School
La Junta, CO05.2011
Skills
- Achieved consistent accuracy in cash transactions through diligent oversight
- Streamlined cash drawer maintenance processes, enhancing operational efficiency
- Resolved customer issues effectively, improving satisfaction rates
- Delivered clear and impactful communication, fostering team collaboration
- Maintained reliability in all operational tasks, contributing to team success
- Advanced understanding of policies and procedures, ensuring compliance and efficiency
Certification
- Colorado Notary Public (2015-05 - Present)
Timeline
Treasury Operations Specialist/ BDO
Glacier Bank Inc.
09.2025 - Current
Sr. Relationship Banker
Vectra Bank
01.2023 - 09.2025
Business Banking Center Manager
Vice President Community Banks of Colorado
08.2020 - 01.2023
Assistant Banking Center Manager
Community Banks of Colorado
05.2019 - 08.2020
Personal Banker
Wells Fargo Bank
11.2015 - 05.2019
High School Diploma - undefined
La Junta High School