Natasha Baker
Shelton
Summary
Service-oriented professional with a robust background in customer service and cash handling. Known for resolving customer inquiries promptly and enhancing overall satisfaction. Eager to contribute expertise to improve service operations and drive customer loyalty.
Reliable customer service professional with experience in cash handling and inventory management. Demonstrates strong communication skills and adaptability in fast-paced environments, ensuring exceptional customer experiences and efficient service delivery.
Professional retail worker with proven track record in customer service and cash handling. Skilled in managing transactions, resolving customer inquiries, and maintaining positive store environment. Strong focus on teamwork and adaptability, ensuring smooth operations and customer satisfaction. Known for reliability, efficiency, and consistent approach to achieving goals.
Reliable costumer provider, offering strong multitasking, problem-solving and communication skills, as well as strengths in promoting products and finalizing sales. Successful at upselling target items and giving customer positive experiences to drive loyalty and repeat business. Trained in costumer care areas and flexible with changing business needs.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Cashier
Dunkin' Donuts
Shelton, CT
11.2024 - 03.2025
- Executed customer transaction processing with precision and efficiency utilizing point-of-sale systems.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Maintained cleanliness and organization of the front counter and dining area to enhance customer experience.
- Assisted in inventory management by restocking supplies and monitoring product levels regularly.
- Collaborated with team members to ensure smooth service flow during peak hours.
- Adapted quickly to changing environments, demonstrating flexibility in various operational tasks.
Warehouse Packer
Inlineplastics
Shelton, CT
02.2021 - 12.2022
- Packaged products efficiently to meet daily shipping targets.
- Operated packaging machinery to ensure optimal performance and safety standards.
- Inspected finished goods for quality assurance before shipment.
- Maintained organized workstations to enhance workflow and minimize errors.
- Trained new employees on proper packing techniques and safety protocols.
- Collaborated with team members to streamline packing processes and reduce delays.
- Enhanced warehouse efficiency by accurately packing and labeling products for shipment.
- Learned and followed warehouse safety protocols to prevent injuries and accidents.
- Verified items packaged and address on boxes matched customer order invoices to avoid shipping errors.
Cashier
SUBWAY®Restaurants
Shelton, CT
04.2020 - 03.2021
- Trained new staff on checkout procedures and customer interaction best practices.
- Collaborated with team members to optimize workflow and achieve store objectives.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
Cashier
Eckerd Pharmacy
Westport, CT
01.2016 - 03.2018
- Processed customer transactions efficiently using POS systems.
- Maintained accurate cash drawer and balanced daily sales reports.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Assisted in inventory management, restocking shelves to ensure product availability.
- Implemented strategies to enhance checkout efficiency during peak hours.
- Monitored store environment for cleanliness and organization to improve shopping experience.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Pharmacy Tech Certification - Pharmacy
Stepful
05-2025
High School Diploma -
Central High School
1 Lincon Blvd06-2005
Skills
- Service excellence
- Customer satisfaction
- Reliability and punctuality
- Cash handling
- Cash register operation
- Customer complaint resolution
- Patience and composure
- Payment processing
- Cash handling expertise
- Customer inquiries
- Customer relationship management (CRM)
- Retail merchandising
- Attention to detail
- Multitasking and organization
- Phone etiquette
Certification
- CPhT - Certified Pharmacy Technician
Languages
English
Native or Bilingual
Timeline
Customer Service Cashier
Dunkin' Donuts
11.2024 - 03.2025
Warehouse Packer
Inlineplastics
02.2021 - 12.2022
Cashier
SUBWAY®Restaurants
04.2020 - 03.2021
Cashier
Eckerd Pharmacy
01.2016 - 03.2018
Pharmacy Tech Certification - Pharmacy
Stepful
High School Diploma -
Central High School