Natasha Blocquer
Seattle,Wa
Summary
Detail-oriented Patient Care Coordinator with a proven track record in optimizing workflows and enhancing patient satisfaction. Expertise in HIPAA compliance, effective communication, and creative problem-solving drives impactful results. I am also a dynamic leader with extensive experience in patient care coordination and operational supervision and retail supervision. Known for enhancing team performance through effective training and workflow optimization. Committed to improving patient experiences while maintaining compliance and high-quality service standards.
Professional in patient care coordination with comprehensive experience in a dental setting and coffee house setting as well. Strong focus on team collaboration and achieving results, ensuring smooth operations and high-quality patient outcomes. Skilled in patient communication, problem-solving, and adapting to changing needs. Known for dependability and supporting team success.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. I am pursuing a full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Lastly, i am a hardworking and passionate job seeker with strong organizational skills eager to secure entry-level data entry position or customer care (preferably remote). Ready to help team achieve company goals.
Overview
18
18
years of professional experience
Work History
Lead Patient Care Coordinator
Affordable Oral Surgery
Seattle, Wa
06.2021 - Current
- Coordinated patient scheduling to optimize workflow and reduce wait times.
- Implemented communication protocols to enhance patient experience and satisfaction.
- Collaborated with dental professionals to ensure accurate treatment planning and execution.
- Monitored compliance with regulatory standards in patient care practices.
- Analyzed patient feedback to identify areas for service improvement and implement changes.
- Boosted patient satisfaction by addressing concerns promptly and resolving issues in a timely manner.
- Enhanced patient care by implementing efficient scheduling and coordination processes.
- Communicated with patients, ensuring that medical information was kept private.
- Discussed medical histories with patients in effort to provide most effective medical advice.
Supervisor
Starbucks
Burien, Wa
09.2016 - Current
- Supervised daily operations ensuring high-quality customer service and product standards.
- Trained and mentored staff on operational procedures, enhancing team performance and efficiency.
- Fostered a positive work environment promoting teamwork and collaboration among staff members.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Enhanced operational workflow, identifying and eliminating bottlenecks in daily procedures.
- Optimized scheduling to ensure full coverage during peak hours without overstaffing, balancing customer service with cost efficiency.
- Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
- Increased customer retention rates by implementing customer feedback into actionable improvements.
Fulfillment Inventory Processor
Nordstrom
Bellevue, Wa
03.2013 - 08.2016
- Contributed significantly to an organized work environment by sustaining neatness within storage areas at all times.
- Coordinated with sales team to fulfill customer orders promptly, enhancing overall satisfaction rates.
- Provided consistent support to the logistics team when needed, enabling seamless transportation processes.
- Addressed any discrepancies found during inventory inspections by collaborating with relevant departments.
- Assisted in annual physical inventory counts, reconciling discrepancies between actual counts and system records for improved accuracy moving forward.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Processed required paperwork to expedite handling of shipped and received goods.
- Handled day-to-day shipping and receiving overseeing more than 500 packages per day.
Education
High School Diploma -
Sealth High School
Seattle, Wa06.2006
Skills
Effective time management
- Insurance verification
- Scheduling coordination
- Customer service
- Attention to detail
- Multitasking
- Strong leadership
- Creative problem solving
- Scheduling
- Filing and recordkeeping
- Administrative supervision
- Retail Supervision
Timeline
Lead Patient Care Coordinator
Affordable Oral Surgery
06.2021 - Current
Supervisor
Starbucks
09.2016 - Current
Fulfillment Inventory Processor
Nordstrom
03.2013 - 08.2016
High School Diploma -
Sealth High School