Natasha Brushwood
Anderson,SC
Summary
Dedicated sales associate with strong customer service skills, known for enhancing customer experiences and driving sales through effective relationship building and problem-solving.
Overview
15
15
years of professional experience
Work History
Sales Associate
The Kitchen Emporium
Anderson, SC
01.2026 - Current
- Assisted customers with product selection and provided knowledgeable recommendations.
- Maintained organized merchandise displays to enhance customer experience and accessibility.
- Processed transactions efficiently, ensuring accuracy during checkout procedures.
- Collaborated with team members to achieve daily sales targets and improve store performance.
- Responded promptly to customer inquiries, resolving issues to ensure satisfaction.
- Participated in inventory management, including stock replenishment and loss prevention efforts.
- Engaged in training sessions for new staff on product knowledge and sales techniques.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Engaged with customers to effectively build rapport and lasting relationships.
Restaurant Manager
The Fickle Palate
Anderson, SC
11.2022 - 02.2026
- Supervised daily restaurant operations to ensure efficient service and customer satisfaction
- Trained and mentored staff on best practices for food safety and customer engagement
- Developed and implemented new inventory management processes to reduce waste
- Coordinated scheduling and staffing to maintain optimal service levels during peak hours
- Analyzed customer feedback to improve menu offerings and enhance dining experience
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Motivated staff to perform at peak efficiency and quality.
- Coordinated with catering staff to deliver food services for special events and functions.
Bartender Shift Manager
The Local Uptown
Anderson, SC
09.2011 - 05.2020
- Supervised bar operations, ensuring compliance with health and safety regulations.
- Trained and mentored bartending staff to enhance service quality and efficiency.
- Developed cocktail menus, incorporating seasonal ingredients to elevate customer experience.
- Managed inventory control, reducing waste through effective stock rotation practices.
- Streamlined cash handling processes, improving accuracy in daily financial reconciliations.
- Collaborated with management on promotional events to drive increased patronage and sales growth.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Promoted a positive work atmosphere through clear communication, teamwork encouragement, and recognition of employee achievements.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Successfully resolved customer complaints, demonstrating strong conflict resolution skills and commitment to client satisfaction.
- Established rapport with regular patrons through attentive service, fostering loyalty to the establishment.
- Set up bar for operation, obtained cash bank, and stocked service bar.
- Ensured accurate cash handling procedures were followed consistently throughout each shift to maintain financial accountability.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
- Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
- Improved customer satisfaction by delivering prompt and efficient service during busy shifts.
- Trained new bartenders on mixing techniques, customer service standards, and company policies, ensuring a high-quality experience for all guests.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Maintained relationships with restaurant vendors to facilitate effective inventory management and implement cost controls.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Maintained consistent inventory records by conducting regular audits of liquor supplies, adjusting orders as necessary based on demand trends.
- Developed innovative drink recipes that became popular among patrons, boosting sales and enhancing the establishment''s reputation.
Education
High School Diploma -
T.L. Hanna High School
Anderson, SCSkills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Relationship building
- Outgoing personality
- Excellent people skills
- Multi-tasking strength
- Upselling
- Adapt to diverse groups
- Sales strategies
Timeline
Sales Associate
The Kitchen Emporium
01.2026 - Current
Restaurant Manager
The Fickle Palate
11.2022 - 02.2026
Bartender Shift Manager
The Local Uptown
09.2011 - 05.2020
High School Diploma -
T.L. Hanna High School