Natasha Busbee
Green Cove Springs,FL
Summary
Dynamic management professional with extensive experience in team leadership, strategic planning, and operational management. Recognized for a results-driven approach that empowers teams to achieve exceptional outcomes through collaboration and operational efficiency. Expertise in process improvement and cultivating a culture of accountability and excellence, ensuring alignment with organizational goals. Highly adaptable and consistently responsive to evolving business needs while maintaining a focus on measurable success.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Manager, DMS & Sales Enablement
Humana
Green Cove Springs, FL
11.2024 - Current
- Successfully achieved 5 stars for BY2027 in the call center for the TTY and Foreign language measure.
- Managed and motivated employees to be productive and engaged in work.
- Cross-trained existing employees to maximize team agility and performance.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Established team priorities and monitored performance.
- Leveraged data and analytics to make informed decisions and drive team and sale improvements.
- Interviewed foreign language candidates and identified top talent to support Med52
- Facilitated training programs for current Med52 agents on new systems and procedures, promoting knowledge retention.
- Facilitated New Hire onboarding , licensing and training.
Dms Sales Leader
Humana
Green Cove Springs, FL
08.2023 - 11.2024
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Worked closely with data scientist team to improve some reports for manager view.
- Implemented feedback that improved manager call review experience using the NLP reports.
- Launched the Green Glove Initiative for 2024
- Led projects throughout the organization both field and DMS to implement the differentiated experience.
- Led a high performing team during OEP and ROY
- Selected to Support the Stars Med 52 team Nov 2024
- Established ambitious goals for employees to promote achievement and surpass business targets.
- Promoted culture of customer focus, product knowledge and production solutions to build loyal customer base.
- Supported sales team members to drive growth and development.
- Delivered consistent one-on-one and group training sessions to help professionals improve skills and selling techniques.
- Worked closely with Talent Acquisition team to create a day in a life for candidates.
Associate Director Of Sales
Humana
Phoenix, AZ
11.2022 - 08.2023
- Fostered individual and team development to improve sales tactics and practices.
- Collaborated with management team to strategize on improvement of sales goals.
- Coached, trained, and motivated staff to meet or exceed sales goals.
- Monitored sales performance on consistent basis, initiating corrective action as required.
- Inspected sales process quality, identifying opportunities for sales process improvement.
- Planned and directed staff meetings, trainings, and performance evaluations on a monthly basis to keep leaders accountable.
- Developed sales team through motivation, counseling and product knowledge education.
- Mentored agents and managers for growth and development.
- Tracked and analyzed key quantitative metrics and business trends to support company sales function.
- Applied different approaches to changing work demands and to meet sales challenges.
- Held weekly check-ins with team members to set objectives and monitor progress.
- Identified knowledge gaps within team, developing fulfillment plan.
- Have 1x1 with managers to help them build a skill on call monitoring.
- Helped facilitate trainings for low performing agents (IDV, OB, Med Supps etc).
- Supported several initiatives throughout the year.
- In charge of New Hire Onboarding.
DMS Sales Manager
Humana
Miramar, FL
06.2019 - 11.2022
- Trained, coached, and mentored sales agents to ensure success in their roles and grow within the company
- Supported sales team members to drive achieving goals as an organization.
- Promoted a positive company culture from the first day of employment to increase retention.
- Coached, developed and motivated team to achieve KPI goals.
- Completed day-to-day duties accurately and efficiently.
- Worked effectively in team environments to make the workplace more productive.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Education
High School Diploma -
Miami, FL05-2008
Skills
- Motivational techniques and leadership
- Performance tracking and management
- Sales coaching and consultative selling
- Team collaboration and relationship building
- Conflict resolution strategies
- Effective communication skills
- Organizational skills
- Team leadership
- Relationship building
Accomplishments
Accomplished 5 Stars BY2027
President club 2020 / 2021/ 2022 / 2023
Green Glove Architect 2024
Helped develop and roll out the NLP call monitoring report 2023.
Additional Information
Participating in the MultiCultural Leadership and development for Women.,
Mentor Circle 2023
Provided Mentorship from 2022-present
President Club Candidate for 2020/2021/2022/2023.
Green Glove Architect 2024
Med52 Stars leader 2024-Present
Certification
- 240 Health License
- 440 P&C License
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Manager, DMS & Sales Enablement
Humana
11.2024 - Current
Dms Sales Leader
Humana
08.2023 - 11.2024
Associate Director Of Sales
Humana
11.2022 - 08.2023
DMS Sales Manager
Humana
06.2019 - 11.2022