Natasha Dennison
Powell,TN
Summary
I am a young mom of three teenagers who has focused my life around my family and work. I am a late bloomer in my education, but I am excited to start my career in healthcare, and that is something I have always wanted to do. I am a results-driven professional with a strong background in retail operations. Skilled in team leadership, training new employees, and inventory management. Eager to utilize expertise to foster a positive work environment and improve operational efficiency.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Seasonal Sales Associate
Walmart
Knoxville , TN
09.2020 - Current
- Maintained store organization by restocking shelves and arranging displays.
- Assisted customers in locating merchandise and answering product inquiries.
- Processed transactions accurately using point-of-sale systems.
- Collaborated with team members to enhance customer service experience.
- Resolved customer complaints with effective communication and problem-solving skills.
- Trained new hires on store policies and procedures to ensure compliance.
- Implemented loss prevention measures to safeguard store assets and merchandise.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Answered incoming telephone calls to provide store, products and services information.
- Worked with fellow sales team members to achieve group targets.
- Provided accurate information about products, prices and services.
- Built and maintained relationships with peers and upper management to drive team success.
- Trained new team members in cash register operation, stock procedures, and customer services.
Phone Operator
Sitel
Knoxville, TN
03.2018 - 05.2019
- Managed high-volume incoming calls for customer inquiries and support.
- Assisted customers by providing product information and troubleshooting issues.
- Documented customer interactions accurately in the call management system.
- Answered calls in pleasant, calm voice and asked appropriate questions to direct callers to proper individuals.
- Greeted callers and identified their needs quickly and accurately.
- Demonstrated excellent problem-solving skills when resolving complex customer requests or inquiries.
Shift Lead Manager
McDonald's
Dalton, GA
08.2015 - 01.2018
- Supervised team members during busy shifts to ensure efficient service.
- Managed inventory levels and restocked supplies as needed throughout shifts.
- Trained new staff on operational procedures and customer service standards.
- Resolved customer complaints promptly to enhance overall satisfaction.
- Trained new employees on procedures, policies, and job functions.
- Addressed any issues or concerns raised by staff during shifts.
- Reinforced rules to promote superior employee performance.
- Managed daily shift operations, including scheduling and assigning team members to specific tasks.
- Adhered to all health and safety guidelines while managing the shift.
- Provided feedback to team members on their performance levels.
- Prepared reports detailing shift activity and presented them to management.
Cashier
Wendys Restaurant
Dalton , GA
02.2015 - 05.2016
- Processed customer transactions efficiently and accurately.
- Maintained cleanliness and organization of work area and dining space.
- Assisted customers with menu selections and special requests.
- Managed inventory levels by restocking supplies as needed.
- Stocked shelves with merchandise when needed.
- Delivered high level of customer service to patrons using active listening and engagement skills.
Sandwich Artist
SUBWAY®Restaurants
Dalton, Georgia
01.2014 - 08.2014
- Prepared fresh sandwiches using high-quality ingredients and customer preferences.
- Maintained cleanliness and organization of food preparation areas and equipment.
- Assisted customers in selecting menu items and customizing orders effectively.
- Followed food safety standards to ensure safe handling and storage of ingredients.
- Operated cash register efficiently, processing transactions accurately and promptly.
Cashier
Bojangles' Famous Chicken 'n Biscuits
Dalton, Georgia
03.2012 - 06.2013
- Processed customer transactions efficiently and accurately.
- Maintained cleanliness and organization of work area and dining space.
- Assisted customers with menu selections and special requests.
- Handled cash register operations, including balancing at shift end.
- Collaborated with team members to ensure smooth service flow.
- Provided friendly and prompt service to enhance customer experience.
- Managed inventory levels by restocking supplies as needed.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Education
Bachelor of Science - Healthcare Administration
Purdue University
West Lafayette, IN04-2026
Skills
- Customer service
- Team leadership
- Inventory management
- Effective communication
- Problem resolution
- Training new employees
- Retail store operations
- Cash handling
- Professional demeanor
- Client retention strategies
- Business development
- Data entry accuracy
- Conflict management
- Excellent communication skills
- Problem-solving
Certification
Serve Safe Management Certificate
Timeline
Seasonal Sales Associate
Walmart
09.2020 - Current
Phone Operator
Sitel
03.2018 - 05.2019
Shift Lead Manager
McDonald's
08.2015 - 01.2018
Cashier
Wendys Restaurant
02.2015 - 05.2016
Sandwich Artist
SUBWAY®Restaurants
01.2014 - 08.2014
Cashier
Bojangles' Famous Chicken 'n Biscuits
03.2012 - 06.2013
Bachelor of Science - Healthcare Administration
Purdue University