Natasha Ellis
Wake Forest,NC
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
13
13
years of professional experience
Work History
Front Desk Receptionist
Medfirst Primary And Urgent Care
04.2023 - 07.2024
- Handled payment processing and provided customers with receipts and proper bills and change.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Greeted visitors entering establishment to determine nature and purpose of visit.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Greeted customers, answered general questions and directed to appropriate locations.
- Responded to inquiries and room requests made online, by phone and via email.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
Patient Care Coordinator
ChartSpan
05.2022 - 03.2023
- Processed patient intake information and updated medical records prior to treatment.
- Scheduled evaluations and procedures for patients.
- Communicated with patients to ensure quality of care and develop care plans.
- Completed insurance verifications and claim forms for patient intake and processing.
- Troubleshot and resolved complex customer service issues to enhance patient and family experience.
- Received and routed care team messages and documents to appropriate staff.
- Verified patients' insurance and payment methods during admissions or check-in processes.
- Stayed current on community-based resources and services useful to patients.
- Screened patients for eligibility for state, local and federal assistance programs.
Substitute Teacher
Wake County Public Schools
01.2021 - 03.2023
- Enforced classroom routines to keep students on schedule and operating at consistent level.
- Provided classroom instruction outlined in teacher's lesson plans.
- Implemented lesson plans assigned by classroom teacher to educate students about key concepts.
- Established and enforced rules for behavior and procedures to maintain order among students.
- Requested as substitute teacher based on excellent referrals and trusted performance.
- Maintained rules of conduct that encouraged self-discipline and responsibility.
- Created classroom environment conducive to learning and appropriate to student maturity and interests.
- Maintained classroom order and enforced school and class rules.
PCA
Advantage Care Home Health
08.2019 - 01.2021
- Helped patients' feel independent and dignified by assisting with activities of daily living (ADLs).
- Completed frequent cleaning and sanitizing to maintain healthy environment for patients.
- Planned and prepared meals meeting patients' nutritional requirements.
- Monitored, measured and documented patients' vital signs in EMR system.
- Performed minor housekeeping tasks to keep patient areas clean and sanitized.
- Promoted patient satisfaction by assisting with bathing, dressing and exercising.
- Documented patient intake and dietary requirements and aided with feeding and monitoring.
- Recorded patient conditions and vital signs before and after medical operations.
- Restocked unit frequently with necessary medical supplies.
Supervisor
Food Lion
08.2018 - 08.2019
- Monitored employee productivity to provide constructive feedback and coaching.
- Complied with company policies, objectives and communication goals.
- Coordinated employee schedules according to shift changes and availability.
- Established and enforced clear goals to keep employees working collaboratively.
- Resolved customer complaints and adjusted policies to meet changing needs.
- Maintained positive working relationship with fellow staff and management.
Teacher
Discovery Point
01.2018 - 08.2018
- Built and strengthened positive relationships with students, parents and teaching staff.
- Prepared and maintained classroom environments appropriate for student learning and physical, social and emotional development.
- Managed student behavior in classroom by establishing and enforcing rules and procedures.
- Supervised students throughout day, both in classroom and outside during breaks.
- Differentiated instruction according to student skill level.
- Engaged students and boosted understanding of material using focused instructional strategies and hands-on activities.
- Created and enforced child-based, hands-on curriculum to promote student interest and receptive learning.
- Scheduled and held parent-teacher conferences to keep parents up-to-date on children's academic performance.
- Enhanced lessons with smart board technology, iPads and computers to address common core goals.
- Created lesson plans and chose supporting materials to promote positive learning experiences.
- Met with parents to discuss students' progress and review areas requiring improvement.
- Used videos, lectures and moderated discussions to engage students during class.
Picker & Packer
Penmac Staffing
08.2016 - 12.2017
- Picked products from designated locations using various tools and transferred to appropriate areas for further processing.
- Fulfilled orders quickly to accomplish challenging daily objectives.
- Picked up heavy objects using proper lifting techniques to avoid personal injuries.
- Pulled and packed product using various tools and equipment to meet order goals.
- Labeled boxes and placed in outbound collection areas.
- Completed shipping paperwork, attached appropriate labels and scanned barcodes for tracking.
- Monitored product quality, reporting problems to mitigate safety issues and improve processes.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
- Placed products on conveyors for final wrapping and shipment.
- Packed products into designated boxes, taking care to protect items from damage or shifting during transport.
- Stocked shelves, racks and bins with new or transferred merchandise.
Call Center Representative
ACS Xerox
08.2011 - 08.2016
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Maintained strong call control and quickly worked through scripts to address problems.
- Engaged actively with callers, confirming or clarifying information and diffusing anger.
- Navigated through computer systems to review information and respond appropriately to callers.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Collected deposits or payments and arranged for billing.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Reduced claim denials by thoroughly reviewing and analyzing medical necessity documentation before submitting for approval, ensuring all criteria were met.
- Processed new medication and refill requests for authorization.
- Ensured compliance with HIPAA regulations by maintaining strict confidentiality in handling sensitive patient information.
Education
Associate of Science - Medical Insurance Billing
Vance-Granville Community College
Henderson, NC10.2010
Skills
- Greeting and Seating Clients
- Verbal and Written Communication
- Scheduling and Calendar Management
- Positive Attitude and Energetic
Timeline
Front Desk Receptionist
Medfirst Primary And Urgent Care
04.2023 - 07.2024
Patient Care Coordinator
ChartSpan
05.2022 - 03.2023
Substitute Teacher
Wake County Public Schools
01.2021 - 03.2023
PCA
Advantage Care Home Health
08.2019 - 01.2021
Supervisor
Food Lion
08.2018 - 08.2019
Teacher
Discovery Point
01.2018 - 08.2018
Picker & Packer
Penmac Staffing
08.2016 - 12.2017
Call Center Representative
ACS Xerox
08.2011 - 08.2016
Associate of Science - Medical Insurance Billing
Vance-Granville Community College