Natasha Fernandez
Staten Island,NY
Summary
Personable Front Desk Medical Receptionist skilled at facilitating patient appointments. Delivers top-notch service and support and works well under pressure. Expert in diffusing conflicts and solving patient or staff problems.
Overview
1
1
year of post-secondary education
22
22
years of professional experience
Work History
Medical Receptionist
Island medical specialists
Staten Island
09.2020 - Current
- Scheduled appointments accurately, optimizing patient flow through electronic medical record systems.
- Greeted patients warmly, ensuring a welcoming atmosphere and smooth front desk operations.
- Verified patient insurance information and processed necessary documentation
- Prior authorizations for medications.
- Handled phone calls to assist patients and address their concerns.
- Handled incoming calls and addressed patient inquiries promptly and professionally.
- Coordinated with medical staff to ensure smooth patient flow and care delivery.
- Managed patient records with confidentiality and compliance to regulations.
- Trained new staff on office procedures and use of scheduling software.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Checked patients in and out for appointments and collected co-payments.
- Called patients to confirm scheduled appointments and obtain additional details.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Greeted and checked in patients, updating patient information in computer system.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
Medical Receptionist
Island medical specialist
Staten Island, NY
06.2004 - 09.2010
- Coordinated with medical staff to ensure smooth patient flow and care delivery.
- Handled incoming calls and addressed patient inquiries promptly and professionally.
- Managed patient records with confidentiality and compliance to regulations.
- Trained new staff on office procedures and use of scheduling software.
Education
Medical Assistant -
Willsey Institute
Staten Island, NY 10.2001 - 07.2002
General Education Diploma
Staten Island, NYSkills
- Electronic medical records
- Insurance verification
- Prior authorizations for medications
- Patient registration
- Appointment coordination
- Appointment management
- Documentation management
- Co-payment collection
- Patient callbacks
- Medical office administration
- Effective communication
- Team collaboration
- Telephone etiquette
Timeline
Medical Receptionist
Island medical specialists
09.2020 - Current
Medical Receptionist
Island medical specialist
06.2004 - 09.2010
Medical Assistant -
Willsey Institute
10.2001 - 07.2002
General Education Diploma