Natasha Aaberg
Des Moines
Summary
Dynamic professional with a proven track record at Wellmark Blue Cross and Blue Shield of Iowa, excelling in customer service and performance improvement. Skilled in data entry and multitasking, I effectively resolved customer inquiries, enhancing satisfaction and streamlining processes. Committed to quality assurance and efficient communication, I drive results in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Intake Coordinator
Wellmark Blue Cross And Blue Shield Of Iowa
04.2025 - Current
- Managed review of incoming mail and faxes to ensure timely processing.
- Oversaw stakeholder mailbox operations to ensure timely communication and issue resolution.
- Facilitated the setup of appeals processes to ensure compliance and efficiency.
- Oversaw substantial workload while ensuring timely completion of tasks.
- Dispatched correspondence to members and healthcare providers to ensure effective communication.
Customer Experience Advocate
Wellmark Blue Cross And Blue Shield Of Iowa
02.2023 - 04.2025
- Assisted customers with inquiries and issues, ensuring timely and effective resolution.
- Collaborated with team members to enhance customer service processes and workflows.
- Documented customer interactions in CRM system, maintaining accurate records for analysis.
- Developed proficiency in utilizing support software to streamline communication with clients.
- Participated in training sessions to improve product knowledge and service delivery skills.
- Resolved customer complaints by identifying root causes and implementing corrective actions.
- Improved customer satisfaction by actively listening to concerns and providing prompt resolutions.
Donut Maker
Caseys General Stores Inc
Des Moines, IA
06.2022 - 02.2023
- Operated equipment to produce fresh donuts daily.
- Maintained cleanliness and organization of workstations.
- Collaborated with team members to streamline production processes and reduce waste.
- Baked, decorated and displayed donuts per guidelines.
- Kept workstation and area around workstation neat and clean.
- Implemented quality checks throughout the production process to maintain consistency in product quality.
Accounting Assistant
Canteen Vending
Des Moines, IA
07.2021 - 06.2022
- Processed accounts payable and receivable transactions efficiently.
- Assisted in preparing monthly financial statements and reports.
- Maintained accurate records using accounting software for data entry.
- Collaborated with team members to reconcile discrepancies in financial data.
Education
High School Diploma -
Johnston High School
Johnston, IA2009
Skills
- Customer service
- Multitasking and organization
- Microsoft office
- Data entry
- Phone and email etiquette
- Quality assurance
- Performance improvement
- Decision-making
Timeline
Intake Coordinator
Wellmark Blue Cross And Blue Shield Of Iowa
04.2025 - Current
Customer Experience Advocate
Wellmark Blue Cross And Blue Shield Of Iowa
02.2023 - 04.2025
Donut Maker
Caseys General Stores Inc
06.2022 - 02.2023
Accounting Assistant
Canteen Vending
07.2021 - 06.2022
High School Diploma -
Johnston High School