Natasha Gittens
Fitness Professional
Mesa,AZ
Summary
I am currently seeking a position in a Fitness role, that focuses on helping diverse populations with understanding the benefits of physical exercise combined with Nutritional choices.
I currently hold the following certifications: Personal Trainer, Senior Fitness, Group Exercise, Nutrition, CPT and Exercise Therapy.
I am dedicated to transferring my instructional background to join a Fitness focused organization that can benefit from my skills in, expertise communication, empathy, and problem-solving. Proven ability to enhance client satisfaction and streamline processes, driving operational efficiency and fostering strong relationships.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Client Services Specialist
Training Professionals International Firm
Sint Maarten
01.2019 - Current
- Managed client relationships, ensuring satisfaction through proactive communication and support.
- Developed training materials to enhance client understanding of services offered.
- Analyzed client feedback to identify areas for service improvement and implement solutions.
- Coordinated cross-functional teams to streamline client onboarding processes and enhance efficiency.
- Streamlined service delivery processes to enhance customer satisfaction and operational efficiency.
- Developed training materials and led workshops for new team members on service protocols.
- Analyzed customer feedback to identify areas for improvement in service offerings.
- Managed escalations and resolved complex customer issues, ensuring timely follow-up and resolution.
University of St. Maarten
Online Instructor
Sint Maarten
02.2020 - 04.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
Distance Learning Instructor
University Of St. Thomas
St Maarten
03.2020 - 02.2023
- Developed and implemented engaging lesson plans to enhance student learning experiences.
- Evaluated student performance through assessments, providing constructive feedback for improvement.
- Mentored junior instructors on curriculum development and teaching methodologies.
- Conducted research to inform course content and update instructional materials regularly.
- Facilitated workshops to promote best practices in pedagogy among faculty members.
- Promoted a positive learning environment by establishing clear expectations and maintaining consistent classroom management techniques.
Education
Master of Science - Supervision & Leadership
National Louis University
Chicago, IL01-1999
Master of Science - Political Science And Government
Marquette University
Milwaukee, WI05-1994
Skills
- Telephone skills
- Strong empathy
- Exceptional communication
- Remote work capabilities
- Email etiquette
- Call management
- Documentation skills
- Creative solutions
- Paperwork processing
Certification
- Certified Personal Trainer , Issa
- Senior Fitness Certification , Issa
- Nutrition Coach, Issa
- CPR/AED Certification, Issa
- Exercise Therapy Certification, Issa
- Group Exercise Instructor , Issa
Timeline
Distance Learning Instructor
University Of St. Thomas
03.2020 - 02.2023
University of St. Maarten
Online Instructor
02.2020 - 04.2024
Client Services Specialist
Training Professionals International Firm
01.2019 - Current
Master of Science - Supervision & Leadership
National Louis University
Master of Science - Political Science And Government
Marquette University