Natasha Hamilton
Chicago,IL
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
8
8
years of professional experience
Work History
Server
Crab Kings
Oak Lawn, IL
12.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Representative
Chicago Transit Authority, CTA
Chicago, IL
08.2021 - 11.2023
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Enhanced company reputation by providing exceptional customer service and support.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
Receptionist
Planned Parenthood
Chicago, IL
04.2019 - 06.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
Recovery Agent
Birch Tree Communities
Malvern, AR
12.2016 - 02.2019
- Leveraged strong interpersonal skills to build rapport with debtors quickly, facilitating open dialogue about financial obligations owed to clients.
- Updated database and kept accurate records.
- Serves as part of the client’s treatment team.
- Empower client to improve day to day functionality,
reducing stressors and increasing ability to focus on
treatment goals. - Monitors/reports client behavior in all environments.
Education
High School Diploma -
Arkadelphia High School
Arkadelphia, AR05.2010
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Professional Appearance
Timeline
Server
Crab Kings
12.2023 - Current
Representative
Chicago Transit Authority, CTA
08.2021 - 11.2023
Receptionist
Planned Parenthood
04.2019 - 06.2020
Recovery Agent
Birch Tree Communities
12.2016 - 02.2019
High School Diploma -
Arkadelphia High School