Natasha Hewitt
Grand Rapids,MI
Summary
Dedicated professional promotes quality assurance, issue resolution, and team collaboration. Excels at troubleshooting and supervising talented teams. Works to facilitate teams to develop action plans to address issues and presents solutions to management. Strives to be a team player.
Overview
21
21
years of professional experience
Work History
Shift Leader
Walgreens
Grand Rapids, Michigan
01.2024 - Current
- Trained new employees on company policies, operational procedures, and customer service standards.
- Coordinated with other shift leaders and management to ensure smooth transitions between shifts.
- Resolved customer complaints promptly and professionally.
- Complied with company safety procedures, policies and regulations to promote safe working environment.
- Operated cash registers and balanced cash drawers to ensure accuracy in transactions.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Monitored and maintained equipment to ensure operational efficiency.
- Maintained positive working relationship with fellow staff and management.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Maintained an organized work environment by delegating tasks to staff as needed.
Assistant Manager
Quiznos
Grand Rapids, Michigan
04.2004 - 08.2008
- Maintained up-to-date knowledge of company products and services.
- Reviewed completed work to verify consistency, quality, and conformance.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Managed customer service inquiries and complaints in a timely manner.
- Produced thorough, accurate and timely reports of project activities.
- Assigned work and monitored performance of project personnel.
- Delegated work to staff, setting priorities and goals.
- Managed household errands and other essential duties.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Operated equipment and machinery according to safety guidelines.
Education
Associate of Arts - Not Yet Decided
Grand Rapids Community College
Grand Rapids, MI05-2030
Skills
- Staff supervision
- Problem-solving
- Role modeling
- Staff education and training
- Strong verbal and written communication
- Drawer assignments
- Issue resolution
- Customer service management
- Shift leadership
- Goal setting and tracking
- Equipment troubleshooting
- Conflict resolution
- Policy enforcement
- POS system operation
- Shift checklists
- Follow-up procedures
- Assigning work
- Rules enforcement
- OSHA regulations compliance
- Strategic thinking
- Creative problem solving
- Inventory counts
- Sales and upselling
- Customer service focus
- Cash handling
- Sales expertise
- Positive attitude
- Decision-making capacity
Timeline
Shift Leader
Walgreens
01.2024 - Current
Assistant Manager
Quiznos
04.2004 - 08.2008
Associate of Arts - Not Yet Decided
Grand Rapids Community College