Natasha Holloman
Hughes Springs
Summary
Dynamic professional with a goal-oriented mindset and extensive experience in customer support at Convergys. Proven track record in enhancing client relations and achieving performance targets. Skilled in CRM software and staff training, consistently delivering exceptional service and fostering business growth. Committed to optimizing processes and improving customer satisfaction.
Overview
2027
2027
years of professional experience
Work History
At&T Representative
Convergys
- Assisted customers with inquiries, providing accurate information and support.
- Resolved issues effectively, ensuring customer satisfaction and loyalty.
- Utilized CRM systems to track interactions and manage client relationships.
- Collaborated with team members to enhance service delivery processes.
- Adapted quickly to changing environments and product updates.
- Maintained up-to-date knowledge of products and services offered.
- Contributed to team goals by consistently meeting performance targets.
- Supported training initiatives for new staff, promoting best practices in customer service.
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Enhanced company reputation by providing exceptional customer service and support.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
- Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
- Learned and followed all organizational policies and procedures to maintain safe and professional working environments.
- Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
- Communicated with clients and customers to gather, provide and share updated information on products and services.
- Managed a diverse portfolio of clients, ensuring that each received tailored solutions aligned with their specific requirements.
- Optimized workflow processes, allowing for more efficient use of resources and reduced turnaround times on projects.
- Provided valuable input resulting in new opportunities for growth and development.
- Contributed to team sales goals by upselling products and services to customers.
- Streamlined internal processes for improved efficiency, reducing overall costs for the organization.
- Collaborated with team members to achieve monthly sales targets.
- Initiated district-wide survey to gauge public opinion on various issues, using results to guide policy decisions.
- Collaborated with NGOs and community organizations to support social programs, enhancing welfare of underprivileged groups.
- Advocated for educational reform by introducing bills aimed at increasing funding and resources for public schools.
- Developed and proposed legislation to improve local infrastructure, leading to smoother traffic flow and safer roads.
- Enhanced district visibility and accessibility by regularly updating social media platforms with important information and updates.
- Enhanced community engagement through regular town hall meetings, ensuring open communication lines between constituents and office.
- Played key role in negotiating terms of major infrastructure project, ensuring it met environmental and budgetary guidelines.
- Updated job knowledge by participating in educational opportunities, reading professional publications, and maintaining personal networks.
Private Caregiver
Wanda Jones
Mount Pleasant, TX
10.2025 - 03.2026
- Assisted with daily living activities, ensuring comfort and safety for clients.
- Provided companionship and emotional support to promote mental well-being.
- Administered medications according to prescribed schedules, enhancing adherence to treatment plans.
- Maintained accurate records of client care activities and progress updates.
- Coordinated communication between healthcare providers and family members regarding client needs.
- Developed personalized care plans tailored to individual client requirements and preferences.
- Implemented improvements in care routines, leading to increased client satisfaction and engagement.
- Maintained clean, safe, and well-organized patient environment.
- Provided emotional support and companionship to patients, promoting overall wellbeing.
- Handled household management tasks like laundry, light housekeeping and grocery shopping leading to a well-maintained living space.
- Maintained a safe and clean environment, reducing the risk of infection or injury.
- Assisted with personal hygiene tasks such as bathing, grooming, and dressing for enhanced selfesteem.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted clients with daily living activities for improved quality of life.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Provided safe mobility support to help patients move around personal and public spaces.
Residential Medication Aide
Heritage Park Village
Mount Pleasant, TX
04.2023 - 10.2025
- Administered medications in accordance with prescribed schedules and protocols.
- Monitored patients for side effects and reported changes to nursing staff.
- Maintained accurate medication records and ensured compliance with safety regulations.
- Assisted in training new staff on medication administration procedures and best practices.
- Provided compassionate support to patients, addressing their concerns regarding medication use.
- Maintained a safe and clean environment by adhering to infection control protocols during medication administration.
- Achieved high levels of efficiency while distributing medications by organizing daily routines around individual patient schedules and needs.
- Took patient vital signs, height, and weight measurements and monitored glucose and patient wellbeing.
- Checked vital signs on daily basis and contacted supervisor regarding patient health concerns or behavioral changes.
- Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
- Demonstrated adaptability in the face of medical emergencies, providing crucial assistance during critical situations as needed.
- Administered prescribed drugs to high-volume patient caseload.
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
- Assisted in inventory management, ensuring an adequate stock of medications was always available for patients'' needs.
Entrepreneur
Food Truck
Hughes Springs, TX
06.2021 - 03.2023
- Operated food truck, ensuring timely preparation and delivery of menu items.
- Maintained cleanliness and organization of food preparation areas to comply with health regulations.
- Managed inventory, tracking supplies to minimize waste and optimize stock levels.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Collaborated with team members to streamline food preparation processes for efficiency.
- Implemented daily food safety protocols, enhancing compliance with local health standards.
- Trained new staff on operational procedures and best practices in food handling.
- Developed promotional strategies to attract customers during peak hours and events.
- Greeted customers, answered menu questions and responded to complaints.
- Increased customer satisfaction by providing efficient and friendly service in a fast-paced food truck environment.
- Accepted orders and packed food for takeout and delivery.
- Ensured cleanliness and safety within food truck, adhering to local health department guidelines.
- Enhanced overall efficiency with thorough knowledge of menu offerings, ingredients, and allergen information.
- Assisted food prep and assembly on line and served Number customers per day.
- Planned daily menus and prepped food for service.
- Reduced wait times for customers by implementing effective workflows for order preparation and delivery within the food truck space.
- Managed inventory effectively to minimize waste and maximize profit margins for the business.
- Ensured proper maintenance of all equipment within the food truck operation through regular inspections and timely repairs when necessary.
- Collaborated closely with team members, fostering a cooperative work environment to meet daily goals.
- Adhered to all necessary permits and regulations required for food truck operation, ensuring full compliance with local laws and requirements.
- Trained new employees on proper food handling techniques, equipment usage, sanitation practices, and company policies.
- Expanded business reach by participating in local events such as festivals or community gatherings that aligned with our target demographic.
- Managed financial aspects of the food truck operation including budgeting expenses, tracking sales data, and submitting daily cash deposits accurately.
- Maintained high-quality food standards by consistently following recipes and cooking procedures.
- Trained food truck employees to follow established safety and hygiene standards.
Receptionist
Longview Regional Medical Center (Internal Medicine)
Longview, TX
02.2020 - 12.2020
- Conducted thorough assessments upon patient admission, gathering essential background information for accurate diagnosis and effective treatment planning.
- Adapted quickly to changing patient needs, providing flexible and responsive care.
- Utilized de-escalation techniques effectively, reducing instances of patient agitation.
- Educated families on mental health conditions, empowering them with knowledge to support their loved ones.
- Greeted patients and visitors, ensuring a welcoming environment.
- Managed multi-line phone system, directing calls to appropriate staff members.
- Scheduled patient appointments using electronic health record (EHR) system efficiently.
- Verified patient insurance information, maintaining accuracy in billing processes.
- Assisted with administrative tasks, facilitating smooth daily operations for medical team.
- Maintained organized front desk area, enhancing overall operational efficiency.
- Collaborated with medical staff to address patient inquiries and concerns promptly.
- Implemented streamlined check-in procedures, improving patient flow and satisfaction.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Maintained confidentiality of information regarding clients and company.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Assisted with onboarding new clients and securing paperwork completion.
- Maintained visitor log for entering and leaving facility for security purposes.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Assisted with planning office events and meetings for smooth execution.
- Enhanced accuracy of record-keeping with diligent maintenance of logs and records.
- Improved workflow by introducing more efficient document handling and organization practices.
- Facilitated smooth communication channels by promptly forwarding messages to appropriate departments.
Receptionis/Mental Technician
Magnolia Hospital Of Longview Texas
Longview Tx
10.2017 - 06.2019
- Escorted patients from unit to meals, activities, and visitation areas to maintain standard of safety and security.
- Educated patients on coping strategies and self-help techniques to better manage their mental health symptoms.
- Assisted individuals with daily living activities such as grooming, meal preparation, or mobility when necessary.
- Monitored patients'' progress, documenting changes in behavior and updating treatment plans accordingly.
- Assisted in the development of individualized treatment plans to address specific patient needs and promote recovery.
- Improved patient well-being by providing compassionate care and support during their mental health journey.
- Promoted a safe, therapeutic environment by enforcing facility policies and maintaining patient confidentiality at all times.
- Supported families in understanding their loved one''s mental health condition and provided resources for ongoing support.
- Empowered patients by setting realistic goals, encouraging personal growth, and celebrating achievements throughout the recovery process.
- Implemented group therapy sessions, facilitating open communication and fostering a supportive community among patients.
- Implemented evidence-based therapeutic interventions to help clients manage mental health difficulties.
- Leveraged professional expertise in behavioral management techniques to minimize disruptions within the therapeutic environment.
- Supported patients needing medical care to relieve patient anxiety and promote positive outcomes.
- Collaborated with multidisciplinary team members, contributing valuable insights to optimize patient care and outcomes.
- Engaged with colleagues in treatment team meetings to promote positive patient treatment outcomes.
- Facilitated group therapy sessions to help clients develop coping strategies and social skills.
- Participated in continuous professional development opportunities to stay current with industry trends and advance skillset.
- Contributed to a culture of excellence within the facility by consistently upholding high standards of care and actively seeking opportunities for improvement.
- Ensured timely administration of medications as prescribed by psychiatrists, closely monitoring for side effects or adverse reactions.
- Coordinated discharge planning efforts between patients, family members, and community support services to ensure a smooth transition.
- Participated in multidisciplinary team meetings to discuss progress and treatment plans of clients.
Mental Health Technician
Behavioral Hospital of Longview Texas
Longview, TX
04.2014 - 06.2016
- Monitored patient behavior and mental health status to ensure safety and compliance with treatment plans.
- Assisted in implementing therapeutic activities that promote emotional and psychological well-being.
- Documented patient progress, maintaining accurate records for clinical assessments and treatment planning.
- Collaborated with multidisciplinary teams to develop individualized care strategies tailored to patient needs.
- Provided crisis intervention support, de-escalating potentially volatile situations effectively.
- Educated patients on coping mechanisms and life skills to enhance recovery outcomes.
- Trained new staff on procedures, fostering a culture of teamwork and continuous improvement in care delivery.
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
- Developed and maintained positive relationships with clients to create safe and supportive environment.
- Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
- Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
- Maintained detailed records of patient interactions, ensuring accurate documentation for future reference.
- Developed strong rapport with patients, establishing trust and fostering positive relationships conducive to healing.
- Administered medications as prescribed, ensuring adherence to protocols and safety regulations.
Home Health Aide
Visiting Angels Home Care
Texarkana, TX
04.2009 - 04.2013
- Assisted customers with inquiries, providing accurate information and support.
- Resolved issues effectively, ensuring customer satisfaction and loyalty.
- Utilized CRM systems to track interactions and manage client relationships.
- Collabora
- Assisted patients with daily living activities, ensuring comfort and safety.
- Monitored vital signs and reported changes to healthcare team.
- Administered medication according to prescribed schedules and guidelines.
- Maintained clean and safe environment by following hygiene protocols.
- Documented patient progress and communicated updates to family members.
- Developed personalized care plans in collaboration with healthcare professionals.
- Provided emotional support to patients, fostering positive relationships and trust.
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Improved patient well-being by providing compassionate and attentive personal care.
- Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Provided mobility assistance such as walking and regular exercising.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Assisted disabled clients to support independence and well-being.
- Monitored client health by performing routine pulse, temperature and blood pressure checks.
- Adapted to ever-changing patient needs, consistently adjusting care plans and strategies in order to provide the highest quality of personalized assistance.
- Completed thorough documentation of patient care activities, maintaining accurate records for effective communication amongst the healthcare team.
- Followed nutritional plans to prepare optimal meals.
- Safely transferred patients using appropriate equipment such as Hoyer lifts or gait belts minimizing injury risks.
- Provided transportation and appointments management.
- Transported patients to medical appointments and social outings, fostering community engagement and overall wellbeing.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Monitored vital signs regularly, promptly reporting any abnormalities or concerns to supervising nurse or physician.
- Promptly responded to emergency situations such as falls or medical crises providing immediate care and contacting appropriate personnel when necessary.
- Administered medications as prescribed, ensuring proper dosage and timely administration for optimal health outcomes.
- Provided emotional support to patients and families during difficult times, promoting a positive atmosphere conducive to healing.
- Prevented pressure ulcers through frequent repositioning and regular skin assessments, maintaining patient comfort while reducing complications.
- Collaborated with healthcare professionals to develop individualized care plans, addressing specific needs and goals of each patient.
- Implemented therapeutic interventions as directed by healthcare providers, improving patient comfort and mobility.
- Developed individual care plans for clients based on specific needs.
- Educated family members on proper caregiving techniques in order to provide seamless continuity of care between shifts or visits.
- Utilized effective communication skills when interacting with diverse populations including non-English speakers or individuals with cognitive impairments.
- Managed complex wound care under the supervision of a registered nurse, facilitating timely healing processes.
- Monitored changes in clients' conditions to report concerns to supervisor.
- Transported clients for medical and personal outings.
- Assisted clients with living independently through skill-building and mentoring in areas such as housekeeping adaptations and preparation of healthy meals.
- Provided direct personal care and administrative services to clients.
- Communicated regularly with clients' families to provide updates on health and wellbeing.
Wound Care Technician
Methodist Dallas Wound Care Center
Dallas TX
06.2005 - 10.2006
- Assisted in wound assessment and care planning for diverse patient populations.
- Provided education to patients on wound management techniques and infection prevention.
- Collaborated with healthcare team to develop individualized treatment plans for optimal healing.
- Documented patient progress and treatment outcomes using electronic health record systems.
- Maintained sterile environment and adhered to safety protocols during wound care procedures.
- Enhanced patient comfort by employing effective communication and empathetic support techniques.
- Trained new staff on best practices in wound care and equipment usage.
- Evaluated effectiveness of wound treatments, recommending adjustments as necessary for improved outcomes.
- Documented patient progress accurately and consistently, allowing for more effective treatment adjustments when necessary.
- Adhered to strict safety guidelines when disposing of biohazardous materials, protecting both staff members and patients from potential health risks.
- Educated patients on proper at-home wound care techniques, significantly reducing readmission rates.
- Attended wound care education programs to gain knowledge on most recent techniques and procedures available.
- Proactively identified potential complications by closely monitoring patients'' conditions throughout their course of treatment.
- Identified nutritional deficiencies and coordinated with personnel to solve nutrition problems.
- Assisted physicians in complex wound care procedures, ensuring optimal patient outcomes.
Education
High School Diploma -
Hughes Springs ISD
Hughes Springs, TX05-2002
Skills
- Customer support
- Goal-oriented mindset
- Customer relations
- Data entry proficiency
- Client relationship building
- Client services
- Staff training
- Records management
- Paperwork processing
- Telephone reception
- Client service
- Technical troubleshooting
- Cross-functional team development
- Performance improvement
- Performance tracking
- Account servicing
- Business growth and retention
- Network development
- Business development
- Market research
- Lead prospecting
- Sales expertise
- CRM software expertise
- Systems and software expertise
Timeline
Private Caregiver
Wanda Jones
10.2025 - 03.2026
Residential Medication Aide
Heritage Park Village
04.2023 - 10.2025
Entrepreneur
Food Truck
06.2021 - 03.2023
Receptionist
Longview Regional Medical Center (Internal Medicine)
02.2020 - 12.2020
Receptionis/Mental Technician
Magnolia Hospital Of Longview Texas
10.2017 - 06.2019
Mental Health Technician
Behavioral Hospital of Longview Texas
04.2014 - 06.2016
Home Health Aide
Visiting Angels Home Care
04.2009 - 04.2013
Wound Care Technician
Methodist Dallas Wound Care Center
06.2005 - 10.2006
At&T Representative
Convergys
High School Diploma -
Hughes Springs ISD