Stephany Hernandez
Los Angeles,CA
Summary
Dynamic customer service professional with a goal-oriented mindset, experienced at AT&T Wireless in enhancing customer satisfaction through effective problem resolution and upselling. Proven ability in client relationship building and data entry proficiency, consistently achieving high service standards and fostering positive customer experiences.
Overview
1
1
Certification
Work History
AT&T Representative
AT&T Wireless
- Assisted customers with product inquiries and service plans to enhance satisfaction.
- Provided technical support for devices, ensuring efficient problem resolution.
- Collaborated with team members to streamline sales processes and improve customer experience.
- Educated customers on promotions and services, driving engagement and awareness.
- Maintained accurate records of customer interactions to ensure service continuity.
- Resolved billing issues by investigating discrepancies and coordinating with relevant departments.
- Identified opportunities for upselling products based on customer needs during consultations.
- Fostered a positive store environment by actively participating in team meetings and training sessions.
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Enhanced company reputation by providing exceptional customer service and support.
Cashier
Panda Express
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted customers with inquiries, providing exceptional service to enhance their dining experience.
- Maintained cleanliness and organization of work area, ensuring compliance with health and safety standards.
- Collaborated with team members to manage rush periods, improving overall service efficiency.
- Handled cash and credit transactions responsibly, minimizing discrepancies through diligent record-keeping.
Manager
WaBa Grill
- Oversaw daily operations, ensuring adherence to quality and safety standards.
- Trained and mentored team members on food preparation techniques and customer service excellence.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Developed staff schedules to enhance productivity during peak business hours.
Manager
Roscoe's House of Chicken N' Waffles
Hostess/ Front Desk
The Culver Hotel
- Greeted and seated guests, ensuring prompt service and a welcoming atmosphere.
- Managed reservations efficiently, optimizing table turnover and guest satisfaction.
- Assisted in training new staff on hospitality standards and operational procedures.
- Collaborated with kitchen and waitstaff to coordinate timely meal delivery.
- Utilized reservation systems to track seating arrangements and optimize workflows.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
Cashier
Mc Donald’s
Cashier/cook
Wingstop
Customer Service Cashier
Boutique
Driver
Alto
- Navigated routes efficiently to ensure timely deliveries and customer satisfaction.
- Conducted vehicle inspections to maintain safety standards and operational efficiency.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
Education
High School Diploma -
Helen Bernstein High
Hollywood 06.2018
Skills
- Customer support
- Goal-oriented mindset
- Customer relations
- Data entry proficiency
- Client relationship building
- Client services
Certification
CPR, TASI
Languages
Spanish
Native or Bilingual
Timeline
AT&T Representative
AT&T Wireless
Cashier
Panda Express
Manager
WaBa Grill
Manager
Roscoe's House of Chicken N' Waffles
Hostess/ Front Desk
The Culver Hotel
Cashier
Mc Donald’s
Cashier/cook
Wingstop
Customer Service Cashier
Boutique
Driver
Alto
High School Diploma -
Helen Bernstein High