Overview
Work History
Timeline
Generic

Natasha J. Moore

Raleigh,NC

Overview

19
19
years of professional experience

Work History

BDC Representative - Service Department

Johnson Lexus
Raleigh, NC
- Current
  • Manage follow-ups triggered by vehicle Service Connect alerts to ensure timely maintenance and maximize service revenue.
  • Respond to inbound and outbound client calls to address service inquiries and concerns.
  • Accurately log all guest interactions and updates in CRM to maintain comprehensive service records.
  • Promote ongoing service specials and campaigns to boost appointment bookings and retention.
  • Maintain expert knowledge of vehicle service offerings and dealership promotions.
  • Provide top-tier customer service to support a premium dealership experience.

Service Coordinator

Eaton Corporation
Raleigh, NC
10.2006 - 01.2019
  • Oversaw coordination of field service activities across the Northeast region, supporting installation, maintenance, and commissioning schedules.
  • Communicated directly with service technicians, customers, and subcontractors to ensure seamless delivery.
  • Generated and delivered monthly service reports and presentations to internal stakeholders.
  • Produced and distributed Risk Assessment Method Statements (RAMS) for all field activities.
  • Led training initiatives for new call center and field support staff.
  • Played a key role in process improvement efforts and team efficiency initiatives.

Timeline

Service Coordinator

Eaton Corporation
10.2006 - 01.2019

BDC Representative - Service Department

Johnson Lexus
- Current

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Natasha J. Moore