NATASHA LASCH
Convergys
Tucson,AZ
1
Certification
3
years of professional experience
Offering compassionate and dedicated approach to patient care, eager to learn and grow in healthcare environment. Brings understanding of patient communication and healthcare procedures, combined with skills in empathy and organizational tasks. Ready to use and develop communication and organizational skills in role.
Work History
Pharmacy Technician
2 Months- Accurately processed and filled medication orders while following HIPPA guidelines and ensured meeting the patient’s needs.
- Communicated effectively with other health care providers and reviewing patient records.
- Verified insurance benefits for commercial and governmental payers.
- Maintained an organized filing system for invoices, manual insurance claims and daily reports in accordance with Standard Operating Procedures and State Laws.
- Relayed approximate pickup information to customers, clearly communicating pharmaceutical details.
- Solved customer problems by providing assistance with placing orders, navigating systems, and locating items.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
Customer Service Premier Department
7 Months- Responded promptly to request from customers and handled escalated calls relating to business customer issues.
- Assisting customers with website navigation, processing orders in a prompt and professional manner.
- Maintained timely, accurate records of activities and customer interactions in customer management database.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
Customer Care Representative
1 Year- Checked to ensure that appropriate changes were made to resolve customers questions and issues.
- Communicated effectively with customers and staff to ensure quality work is performed to the satisfaction of the customer.
- Established a good working relationship with manager and co-workers, and kept the manager informed of progress and issues related to the role.
- Transferred billing responsibility from one party to another by communicating clearly and accurately.
- Maintained accurate records of customer interactions and transactions.
- Assisted customers in navigating product features and troubleshooting issues.
- Adapted quickly to new systems and processes to improve response times.
Customer Service Representative
2 Months- Assisted customers with making payments and payment arrangements.
- Resolved customer inquiries efficiently through multiple communication channels.
- Documented customer interactions accurately in CRM system for reference and follow-up.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
Associate of Science - Health Information Technology
- Relevant Coursework:
- Medical Terminology
- Anatomy and Physiology
- Revenue Cycle Management and Cinical Documentation
- Electronic Health Records (EHR) Management
- ICD-10/CPT/HCPCS Coding
- Health Services Information Systems
- Data Analytics
- Health Law
Skills
Medical Terminology
Patient Processing
Healthcare Insurance
Effective Communication Skills
Interpersonal Skills
Attention to Detail
Building Positive Rapport
Multi-Phone Line System
Adaptable to Change/New Technology
Confidentiality and HIPAA
Team collaboration
Problem-solving skills
Certification
- American Health Information Management Association (AHIMA)
Timeline
Pharmacy Technician
Convergys
03.2016 - 05.2016Read More
Customer Service Premier Department
CoWorx Staffing – AT&T
07.2015 - 02.2016Read More
Customer Care Representative
Alorica
01.2014 - 01.2015Read More
Customer Service Representative
IQOR
01.2013 - 03.2013Read More
DeVry University
Associate of Science from Health Information Technology
Read More
Section name
Educated Professional Focused on Compliance and Patient Satisfaction