Natasha Mickovski
Crown Point,Indiana
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
8
8
years of professional experience
Work History
Manager
Priority Cleaning And Maintenance
08.2019 - 09.2023
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Defined clear targets and objectives and communicated to other team members.
Customer Service Representative/Vault Teller
Fifth Third Bank
08.2018 - 07.2019
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Sought ways to improve processes and services provided.
- Cross-trained and backed up other customer service managers.
Marketing Agent
Alliance Business Communications
01.2017 - 07.2018
- Acquired, developed and frequently serviced over 100 new accounts.
- Optimized email campaigns to increase open and click-through rates.
- Improved overall customer satisfaction scores by implementing personalized follow-up mechanisms after service or purchase completion.
- Improved website visibility through development and implementation of SEO strategies.
- Boosted sales through development of compelling promotional materials and targeted advertising strategies.
Social Media Marketing Consultant
Social-Hire
01.2016 - 10.2017
- Developed and deployed content marketing strategies to improve organic search traffic.
- Monitored and evaluated website analytics to identify trends and opportunities for improvement.
- Updated and monitored clients' social media sites so that content was fresh and relevant.
- Generated leads for sales teams through targeted advertising and strategic partnerships on social platforms.
Education
High School Diploma -
ITT Technical Institute
Merrillville, IN06.2007
Skills
- Team Leadership
- MS Office
- Customer Relationship Management (CRM)
- Computer Skills
- Lead Generation
- Customer Service
- Quality Assurance
- Decision-Making
- Handling Complaints
- Phone and Email Etiquette
- Workflow Optimization
- Data Entry
Languages
English
Native or Bilingual
Macedonian
Native or Bilingual
Serbian
Professional Working
Timeline
Manager
Priority Cleaning And Maintenance
08.2019 - 09.2023
Customer Service Representative/Vault Teller
Fifth Third Bank
08.2018 - 07.2019
Marketing Agent
Alliance Business Communications
01.2017 - 07.2018
Social Media Marketing Consultant
Social-Hire
01.2016 - 10.2017
High School Diploma -
ITT Technical Institute
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