Natasha Mitchell
Starkville,MS
Summary
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
8
8
years of professional experience
Work History
Medical Receptionist
Mississippi State University - Main Campus
Starkville, MS
08.2020 - 05.2021
- Checked patient insurance, demographic and health history to keep information current.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Disseminated sensitive patient information and coordinated with translators to offer personalized service to individuals from diverse backgrounds.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Supported office staff and operational requirements with administrative tasks.
- Transcribed phone messages and relayed to appropriate personnel.
- Offered ample support to team members with creative solutions to complex challenges regarding scheduling, conflict resolution and medical care.
- Maintained current and accurate medical records for patients.
- Managed multi-line phone system and pleasantly greeted patients.
- Enhanced office productivity by handling high volume of callers per day. Over 100 calls
OFFICE MANAGER
COMMUNITY COUNSELING SERVICES
WEST POINT, MS
04.2018 - 08.2020
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Oversaw quality control and productivity rates to increase revenue and production times.
- Managed office operations while scheduling appointments for department managers.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Utilized client and staff feedback to maintain customer partnerships and increase revenue.
- Maintained computer and physical filing systems.
- Coordinated and aligned corporate and office schedules and disseminated important work information to employees.
ASSISTANT MANAGER
Hibbett Sports
Starkville, MS
06.2017 - 03.2019
- Communicated clear expectations and goals to each team member.
- Contributed to team success by exceeding team sales goals by 100%.
- Assigned work to team members based on company needs, personal strengths and job knowledge.
- Completed all cleaning, stocking and organizing tasks in assigned sales area.
- Cultivated customer-focused shopping environment by greeting and responding to all customers in friendly manner.
- Followed merchandising guidelines to present visually appealing displays.
- Operated cash register for cash, check and credit card transactions with 100 % accuracy.
- Prioritized helping customers over completing other routine tasks in store.
- Completed all daily tasks and special assignments with efficient and quality-driven approach.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Planned team-building exercises to increase employee performance and job satisfaction.
- Increased sales by driving operational efficiencies and building excellent customer rapport.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Increased sales revenues by promoting complementary products and educating customers about store promotions.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
Lead Medical Biller
PROCESS PAYMENTS, MS Bone And Joint
Starkville, MS
09.2018 - 02.2019
- Completed patient requests and advised supervisors of special needs.
- Prepared accounts that have past due balances of more than 30 days and transfer those cases to collection agency.
- Efficiently collected payments and communicated with clients.
- Office clerical duties.
- Reviewed patient records, identified medical codes and created invoices for billing purposes.
- Gathered information from multiple sources to simplify billing and organize accounts.
- Liaised between patients, insurance companies and billing office.
- Reviewed patient diagnosis codes to verify accuracy and completeness.
- Prepared accounts with past due balances and transferred those cases to collection agency.
- Prepared billing statements for patients and verified correct diagnostic coding.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Trained new employees on multiple medical billing programs and data entry software.
- Collected payments and applied to patient accounts.
HEALTH INFORMATION CLERK
MS Department of Health
Louisville, MS
01.2014 - 01.2017
- Communicated effectively with staff, patients and insurance companies by email and telephone.
- Posted billings to medical insurance providers.
- Utilized PIM to manage and confirm patient data, such as insurance, demographic and medical history information.
- Maintained accuracy, completeness and security for medical records and health information.
- Created new physical and computer-based files.
- Supported smooth admission and discharge processes by handling associated documents.
- Handled high-volume data entry of demographics, disease etiology and extent and associated procedures or treatments.
- Prepared and processed forms for government healthcare programs.
- Processed records quickly to avoid delays and keep workflows running smoothly.
Education
Bachelor of Arts - Business Management
Belhaven University
Jackson, MS05.2024
Associate of Arts -
East Central Community College
Decatur, MS05.2004
Diploma -
Louisville High School
Louisville, MS05.2002
Skills
- Administrative Support
- Calendar and Appointment Management
- Computer Proficiency
- Office Coordination
- Database Administration
- Organization and Time Management
- Medical Recordkeeping
- Supply Ordering
- Verbal and Written Communication
- Customer Service
- HIPAA Compliance
- Staff Leadership
Timeline
Medical Receptionist
Mississippi State University - Main Campus
08.2020 - 05.2021
Lead Medical Biller
PROCESS PAYMENTS, MS Bone And Joint
09.2018 - 02.2019
OFFICE MANAGER
COMMUNITY COUNSELING SERVICES
04.2018 - 08.2020
ASSISTANT MANAGER
Hibbett Sports
06.2017 - 03.2019
HEALTH INFORMATION CLERK
MS Department of Health
01.2014 - 01.2017
Bachelor of Arts - Business Management
Belhaven University
Associate of Arts -
East Central Community College
Diploma -
Louisville High School
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