Natasha Napier
Dayton,OH
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
6
6
years of professional experience
Work History
Server
Applebees Rmh
04.2023 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Teacher Assistant
CAECI Headstart
09.2022 - 03.2023
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Supported student physical, mental, and social development using classroom games and activities.
- Worked with teachers to design lesson plans and coordinate activities for classes.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
Server
Cracker Barrell Old Country Store
08.2019 - 01.2023
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Education
Tri-Village Highschool
New Madison, Ohio06.2019
Medical Office Management
Miami Valley Career Technology Center
Clayton, OH06.2019
Skills
- Waiting Tables
- Sales Expertise
- Learning Strategies
- Special Dietary Requirements
- Food Safety Oversight
- Food Sales and Promotion
- Hospitality Service Expertise
- Service-Orientation
- Guest Satisfaction
- Sales Techniques
Timeline
Server
Applebees Rmh
04.2023 - Current
Teacher Assistant
CAECI Headstart
09.2022 - 03.2023
Server
Cracker Barrell Old Country Store
08.2019 - 01.2023
Tri-Village Highschool
Medical Office Management
Miami Valley Career Technology Center