Natasha Noi Mclean
San Antonio,TX
Summary
Dynamic Banquet Captain at Iron Cactus with proven expertise in time management and conflict resolution. Successfully orchestrated seamless events while enhancing guest relations and team performance. Adept at financial reconciliation, ensuring operational efficiency and satisfaction. Committed to delivering exceptional service and fostering a collaborative environment. Diligent Banquet Captain applying many years of creating quality dining and event experiences. Highly skilled in assessing client needs and utilizing resourceful attitude and strong network to surmount obstacles and create seamlessly executed events.
Overview
8
8
years of professional experience
Work History
Banquet Captain/ Key Manager
Iron Cactus
San Antonio, USA
02.2023 - Current
- Arranged banquet rooms and organized incoming and outgoing supplies for offsite banquets.
- Managed multiple tasks efficiently to ensure smooth operations.
- Supported server staff by coordinating activities and addressing needs during shifts.
- Efficiently resolved problems or concerns to the satisfaction of all parties.
- Handled cash outs and payroll efficiently.
- Demonstrated willingness to learn new skills and concepts.
Service agent
Alorica
San Antonio, USA
07.2022 - 02.2023
- Assisted customers over the phone with credit card balance payments and resolved disputes related to transactions and statements.
- Managed customer accounts to ensure they received the lowest APR and explained interest rates clearly.
- Educated customers on account processes from application to mobile app use, addressing all questions and concerns effectively.
- Worked remotely to assist customers with inquiries and support.
Server
Wing Daddys
San Antonio, USA
05.2018 - 08.2022
- Led service operations for diverse dinner guests at Wing Daddy's restaurant over 4 years.
- Streamlined service operations while maintaining composure in stressful circumstances.
- Efficiently maintained service standards and followed safe service regulations.
Education
Esthetician -
Milan Institute
San antonio, TX01-2020
Highschool Graduate -
William Brennan High school
San antonio, TXSkills
Inventory control
- Expense management
- Financial literacy
- Staff training
- Scheduling coordination
- Customer service
- Guest relations
- Conflict resolution
Timeline
Banquet Captain/ Key Manager
Iron Cactus
02.2023 - Current
Service agent
Alorica
07.2022 - 02.2023
Server
Wing Daddys
05.2018 - 08.2022
Esthetician -
Milan Institute
Highschool Graduate -
William Brennan High school