Natasha Pennington
Cañon City,CO
Summary
Brings proven track record of success in determining eligibility and resolving complex cases. Works professionally with clients to develop and implement successful strategies for maximizing services and benefits. Skilled in problem-solving and identifying solutions meeting clients' needs. Supportive Eligibility Specialist with extensive application engagement and dedicated service skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Eligibility Technician
Fremont County Department Of Human Services
06.2019 - Current
- Resolved discrepancies with client applications to verify eligibility.
- Assisted clients with accurate eligibility form, application and document completion.
- Processed and certified documents for accuracy and compliance with government regulations.
- Communicated with people from various cultures and backgrounds on application process.
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
- Scheduled appointments with applicants to gather information and explain benefits processes.
- Reviewed applications for different aid programs and determined which qualification criteria for individuals.
- Facilitated information and resource exchanges with external agencies to progress client applications.
Front Desk Clerk
Fremont County Department Of Human Services
03.2019 - 06.2019
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected room deposits, fees, and payments.
- Used internal software to process reservations, check-ins and check-outs.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Answered customer telephone calls promptly and appropriately handled needs.
Home Health Care Aide
Self Employed
01.2014 - 03.2019
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
- Developed rapport to create safe and trusting environment for care.
Dietary Aide
St Thomas More Hospital
06.2007 - 12.2011
- Served meals to residents in accordance with established schedules and dietary procedures.
- Kept all kitchen areas clean, tidy and free of hazards.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Followed all food safety regulations while preparing meals for patients.
- Cleared tables and removed dishes, trays, and utensils from dining room to dishwashing area.
- Arranged tray and or table settings with proper tableware, condiments, and tray card.
- Maintained strict levels of cleanliness for tables, floors, and prep areas.
Education
High School Diploma -
Canon City High School
Canon City, CO05.2007
Skills
- Program Knowledge
- Computer Skills
- Financial Assistance
- Active Learning
- Client Interviews
- Communications Strategies
- Resource Information
- Timely Processing
- Public Assistance Programs
- Reviewing Benefits
- Customer Contact
- Data Entry
- Documentation
Certification
Civil Rights
Mandatory Reporting
all eligibility programs
Timeline
Eligibility Technician
Fremont County Department Of Human Services
06.2019 - Current
Front Desk Clerk
Fremont County Department Of Human Services
03.2019 - 06.2019
Home Health Care Aide
Self Employed
01.2014 - 03.2019
Dietary Aide
St Thomas More Hospital
06.2007 - 12.2011
High School Diploma -
Canon City High School
Similar Profiles
Kacey StaffordKacey Stafford
Family Investment Supervisor I at Garrett County Department of Human ServicesFamily Investment Supervisor I at Garrett County Department of Human Services
ELIZABETH DIARCANGELOELIZABETH DIARCANGELO
Administrator- Office of Community Connections at Montgomery County Department of Health & Human ServicesAdministrator- Office of Community Connections at Montgomery County Department of Health & Human Services
DERIANA EASONDERIANA EASON
Office Assistant at Multnomah County, Department of Human ServicesOffice Assistant at Multnomah County, Department of Human Services