Natasha Perez
AHL Healthcare Group, Inc.
Richfield,MN
13
years of professional experience
Detail-oriented, upbeat and strategic person. Experienced and well-versed in running station programming in high-stress environments. Reliable, resource management and key decision-making. Articulate, motivational and analytical in approaching problems impacting team performance or station results.
Work History
Program Coordinator
7 Years 2 Months- Assisted clients with medication management and personal care solutions.
- Supported clients in daily living activities and activity planning to enhance their quality of life.
- Provided companionship while adhering to behavior plans and scheduling appointments promptly.
- Coordinated transportation services and ensured a clean living environment.
- Achieved compliance with 245D while delivering CPI-certified care.
- Developed and managed staff schedules and conducted interviews for new hires.
- Gained experience in meeting the needs of individuals with TBI, dementia, developmental delays, epilepsy, and behavior plans in high-acuity medical settings.
Customer Service Representative
1 Year- Managed customer inquiries and scheduled appointments for estimates and repairs.
- Trained new team members on best practices and company policies to improve service quality.
- Coordinated cross-communication with towing companies, rental services and insurance companies to ensure an easy experience for customers.
- Implemented feedback mechanisms for continuous improvement in customer interactions and services.
- Assisted in managing accounts payable and receivable processes. Supported timely invoice processing and vendor payments.
Home Health Aide
1 Year 5 Months- Managed care for a minor with autism in a home setting.
- Oversaw adherence to behavior management plans.
- Conducted personal hygiene routines including bathing and toileting.
- Directed support for activities of daily living.
- Coordinated meal preparation and household cleaning.
- Developed and executed tailored activities to enhance engagement.
- Acquired extensive knowledge of autism spectrum disorder through hands-on experience.
Server/Host
4 Years 5 Months- Delivered exceptional customer service in fast-paced dining environment.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Managed multiple tables efficiently while maintaining attention to detail.
- Resolved customer complaints promptly to enhance dining experience and satisfaction.
- Implemented upselling strategies to increase sales of specials and promotions.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Education
High School Diploma
Skills
Program management
Client relations
Scheduling proficiency
Team oversight
Performance evaluation
Staff development
Referral management
Expense management
Employee assessment
Staff training
Team management
Financial management
Timeline
Customer Service Representative
Carstar
02.2023 - 02.2024Read More
Program Coordinator
AHL Healthcare Group, Inc.
06.2019 - CurrentRead More
Home Health Aide
Mains'l
01.2018 - 06.2019Read More
Server/Host
Texas Roadhouse
08.2013 - 01.2018Read More
Paladin Career And Technical High School
High School Diploma
Read More