Natasha Pickel
Marion,LA
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to maintaining professionalism and contribute to company growth.
Overview
34
34
years of professional experience
Work History
ER Unit Secretary
Glenwood Regional Hospital
West Monroe, LA
03.2024 - 11.2025
- Managed patient admissions and discharges, ensuring accurate data entry in electronic health record systems.
- Coordinated communication between healthcare staff, patients, and families to enhance service delivery.
- Assisted nursing staff with documentation and clerical tasks, improving overall operational efficiency.
- Enhanced patient care by efficiently managing medical records and transcribing physician orders.
- Provided front-line support during high-volume times, demonstrating adaptability in fast-paced environments.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Prepared and processed patient referrals and transfer requests.
Chiropractic Assistant
Carpenters Health Clinic
Farmerville, LA
08.2023 - 03.2024
- Greeted incoming visitors warmly and directed patients to appropriate areas to keep office running smoothly.
- Maintained high standards of confidentiality while handling sensitive patient information according to HIPAA guidelines.
- Collected and documented patient medical history, vital signs and current complaints.
- Assisted chiropractor in delivering quality care by preparing treatment rooms, maintaining a clean environment, and assisting with patient positioning.
- Supported chiropractic treatments by proficiently applying therapeutic modalities such as ultrasound therapy, and electrical muscle stimulation.
Communications Officer
Farmerville Police Department
Farmerville, LA
12.2021 - 08.2023
- Supported public safety initiatives by gathering relevant data from callers for accurate dispatching of appropriate resources.
- Managed high stress situations effectively, utilizing active listening skills and empathy to provide support to those involved in emergencies or traumatic events.
- Monitored radio traffic, maintained accurate records of calls and incidents, ensuring clarity in documentation and reports.
- Collaborated with other law enforcement agencies for seamless coordination during emergencies and special events.
911 Emergency Dispatcher
Union Parish Police Jury
Farmerville, LA
03.2010 - 07.2016
- Managed 911 and non-emergency calls prioritizing incidents based on urgency and dispatching out calls to appropriate agencies.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Coordinated response efforts with law enforcement, fire services, and medical personnel to ensure timely assistance.
- Provided critical information to first responders, enhancing situational awareness during emergencies.
- Managed multiple communication channels simultaneously, including telephone lines, radio frequencies, and computer-aided dispatch systems for effective coordination among emergency units.
- Increased dispatcher efficiency with thorough knowledge of jurisdictional geography, ensuring optimal routing for first responders.
Customer Service Operations
CenturyLink
Marion, LA
02.1992 - 07.2002
- Elevated customer satisfaction by delivering prompt and courteous service while addressing inquiries and resolving issues.
- Handled high-volume call center, ensuring prompt service delivery and minimized customer wait times.
Education
Medical Assistant
01-2016
High School Diploma -
05-1991
Skills
- Critical Thinking
- Attention to detail
- Multitasking
- Organization and time management
- Task prioritization
- Professionalism
Timeline
ER Unit Secretary - Glenwood Regional Hospital
03.2024 - 11.2025
Chiropractic Assistant - Carpenters Health Clinic
08.2023 - 03.2024
Communications Officer - Farmerville Police Department
12.2021 - 08.2023
911 Emergency Dispatcher - Union Parish Police Jury
03.2010 - 07.2016
Customer Service Operations - CenturyLink
02.1992 - 07.2002
McCann School of Business & Technology - , Medical Assistant
Farmerville High School - High School Diploma,