Natasha Richey
Bradenton
Summary
Detail-oriented and knowledgeable Medical Office Coordinator skilled at completing patient-facing and office-based tasks by applying strong multitasking and organizational abilities. Independent worker with extensive medical experience and fastidious nature dedicated to optimal patient care.
Overview
16
16
years of professional experience
Work History
Medical Office Coordinator
HCA Healthcare: The Heart Institute
Bradenton, FL
04.2017 - Current
- Updated and maintained schedules for patients as well as managed client correspondence.
- Processed pre-admissions, new case information and referrals in eclinicalworks database.
- Coordinated patient care changes and relayed updated plans to various staff members assigned to patients.
- Created and maintained medical records from time of admission through patient discharge.
- Maintained patient databases and updated information in alignment with HIPAA protocols.
- Reviewed and sent medical records to other physicians upon request.
- Verified benefits and worked with insurance companies to obtain payments.
- Pulled charts and prepared for nurse and doctor assessment.
Medical Office Spec
Manatee Cardiovascular And Wellness Institute
Bradenton, FL
05.2016 - 03.2017
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided prompt, polite and professional in-person and telephone customer service.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Updated patient information and insurance details for accurate electronic medical records.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
- Obtained pre-authorization from insurance companies ahead of medical services.
- Used Greenway to schedule appointments for doctor visits and procedures.
- Reconciled daily payments received and prepared deposits for smooth office finances.
- Performed various administrative tasks by filing, copying and faxing documents.
Administrative Coordinator
Center For Advanced Eye Surgery
Sarasota, FL
07.2015 - 05.2016
- Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
- Assisted management with special projects to complete all tasks by deadlines.
- Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
- Maintained office calendars to track important dates and deadlines.
- Greeted visitors with professionalism and enthusiasm to provide support and direct guests to appropriate department.
- Worked closely with others to accomplish timely invoicing and accounts receivables.
- Monitored and directed incoming mail and prepared outgoing mail.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Calendar Clerk
John Waage Chapter 13 Trustee
Bradenton, FL
03.2011 - 03.2014
- Entered daily data in computer systems and documented office activities.
- Performed routine data entry or document management.
- Worked closely with applicants to determine eligibility and verify accuracy and integrity of application data.
- Verified application data and account information against legal documentation to determine accuracy and integrity.
- Tracked exhibits admitted during court hearing and updated documentation.
- Obtained names and telephone numbers of clients from various sources, entered information into job related software and word processing systems.
Title Clerk
Gettel Toyota
Bradenton, FL
04.2007 - 02.2011
- Performed data entry and other administrative tasks to keep records and files organized and accurate.
- Received and processed paperwork for titles, new license plates, and renewals.
- Entered title and vehicle information into database.
- Communicated with customers to resolve common title issues.
- Maintained confidentiality and security of personal information to protect customer privacy and prevent identity theft.
- Prepared tax and title documents to submit legal transfer work to DMV.
- Kept up-to-date with state and federal regulations to prevent errors and fraud.
- Audited and reviewed title documents for accuracy and compliance with state and federal regulations.
- Managed and reconciled accounts to finalize accurate and complete financial transactions.
- Collected taxes and fees, submitted payments and issued receipts.
- Analyzed title documents to identify potential issues and resolve any discrepancies.
Education
Certification - Medical Assisting
American Allied Health
Online03.2023
Bachelor of Science - Alternative Medicine
Everglades University
Sarasota, FL06.2011
Associate of Science - Medical Assisting
Keiser University
Sarasota, FL06.2003
Skills
- Reviewing Patient Information
- Bookkeeping
- Patient Relations
- Organizing Service Schedules
- Document Organization
- Complex Problem-Solving
- Benefits Verifications
- Answering Questions
- Medical Software Applications
- Critical Thinking
- Payment Processing
Timeline
Medical Office Coordinator
HCA Healthcare: The Heart Institute
04.2017 - Current
Medical Office Spec
Manatee Cardiovascular And Wellness Institute
05.2016 - 03.2017
Administrative Coordinator
Center For Advanced Eye Surgery
07.2015 - 05.2016
Calendar Clerk
John Waage Chapter 13 Trustee
03.2011 - 03.2014
Title Clerk
Gettel Toyota
04.2007 - 02.2011
Certification - Medical Assisting
American Allied Health
Bachelor of Science - Alternative Medicine
Everglades University
Associate of Science - Medical Assisting
Keiser University