Natasha Robinson
Pembroke Pines
Summary
Engaged Pharmacy Operations Manager, known for high productivity and efficiently completing tasks. Skilled in managing day-to-day pharmacy operations, improving workflow efficiency, inventory management, and ensuring regulatory compliance. Excel at leadership, problem-solving, and communication, consistently driving high standards for quality care, and continuous improvement in all areas of hospital pharmacy practice.
Overview
18
18
years of professional experience
3
3
Certifications
Work History
Pharmacy Operations Manager
Joe DiMaggio Children's Hospital/ Memorial Healthcare System
Hollywood
02.2020 - Current
- Assist Director of Pharmacy with ensuring departmental compliance with Federal, State and local regulatory requirements pertaining to storage and dispensing of medications
- Management of daily operations and workflow for pharmacists and technicians in pediatric hospital pharmacy department that services patients of varied complexity and acuity
- Responsible for planning and monitoring staffing of clinical and operational personnel to support safe and effective medication preparation and dispensing for team of 60+ clinical specialists, clinical pharmacists, pharmacy interns and pharmacy technicians
- Recruitment and onboarding for new hire pharmacy personnel as well as ongoing performance evaluation and training needs for clinical pharmacists and pharmacy technicians
- Coordination of monitoring, maintenance and updates of technology systems utilized for inventory management and storage as well as medication preparation and delivery
- Maintenance of documentation of active licensure and pharmacy personnel competency for roles worked
Interim Pharmacy Director
Joe DiMaggio Children's Hospital/ Memorial Healthcare System
Hollywood
02.2023 - 02.2024
- Provide leadership and direction to pharmacy staff, fostering a positive and collaborative work environment
- Ensure compliance with all local, state, and federal regulations related to pharmacy practices and controlled substances
- Develop and manage the pharmacy department budget, including monitoring expenses, revenue, and financial performance
- Collaborate with physicians, nurses, and other healthcare professionals to optimize medication therapy outcomes
- Implement and maintain pharmacy technology systems to enhance efficiency, accuracy, and safety in medication-related processes
- Oversee the procurement, storage, and distribution of pharmaceuticals and medical supplies.
- Develop and maintain plans for pharmacy operations during emergencies or disasters
Clinical Pharmacist Manager
United Healthcare
Sunrise
07.2012 - 12.2019
- Daily and operational management of clinical pharmacist team, assisting with development and testing of new processes as well as evaluating efficiencies.
- Performed telephonic medication consultations and complete medication reviews for MTM STAR measure with Medicare Part D members
- Provision of fax and verbal communication of medication related problems related to efficacy, safety and cost concerns to providers and medical staff
Associate Director, Medication Adherence & Product Support
Optum/ UnitedHealth Group
Miramar
07.2019 - 11.2019
- Directed Pharmacy team of technicians and pharmacists who performed telephonic outreach to target populations to promote and impact medication adherence rates for the triple weighted adherence STAR measures
- Managed team responsible for facilitating training and execution of performance expectations based on specifications of each measure. Resolved daily workflow inefficiencies and enhanced documentation through claims verification
- Developed internal documentation platform specifications, technology enhancements, testing and training of clinician teams
- Maintenance of desk level procedures and job aid guidance for various roles and performance based on specified client metrics
- Management of quality assurance and audit evaluations for internal and client audit processes of Medication Therapy Management Program.
- Organized new pharmacy product or process piloting and delivering consistent feedback to stakeholders during workflow analysis and launch
Client Interaction & Account Manager
Optum/ UnitedHealth Group
Miramar
12.2017 - 12.2018
- Managed client contracts and relationships for various telephonic outreach Pharmacy Products for STAR and HEDIS measures including Medication Therapy Management and Care of Older Adults
- Collaborated with the client to understand and define their expectations regarding the business needs/requirements, deliverables and outcomes for the pharmacy product services provided
- Engaged and developed productive working relationships with the business execution and operations teams to develop strategy for maximum production and quality performance across all pharmacy product lines
Clinical Hospital Pharmacist, Pediatrics
Holtz Children's Hospital/ Jackson Health System
Miami
03.2012 - 07.2012
- Medication order entry and verification into electronic medical record for various pediatric and neonatal populations including critical care, transplant and oncology populations
- Performed prescription order clarifications, drug information consultations for patient specific treatment plan development and hyperalimentation orders
Formulary Manager, Ambulatory Pharmacy Services
Jackson Memorial Hospital
Miami
05.2011 - 03.2012
- Development of ambulatory tier formulary, maintenance of online pocket resource for staff and step therapy protocol implementation across ambulatory clinics and pharmacy
- Generated and reviewed standard monthly reports for medication utilization trends and non-formulary agent requests
- Coordinated and maintained student and resident schedule and served as preceptor of students and residents.
Clinical Coordinator, Ambulatory Pharmacy Services
Jackson Memorial Hospital
Miami
08.2007 - 05.2011
- Coordinator of ambulatory pharmacy services and cost savings initiatives in Anticoagulation, Pediatrics, Special Immunology, General Medicine, Hematology - Oncology, Nephrology and pulmonary clinics, reinforcement of medication formulary restrictions, and member of pharmacy and therapeutics formulary subcommittee
- Provision of staff development and competencies for ambulatory pharmacy staff as well as served as pharmacy liaison for JHS community clinics
- Preceptor for pharmacy students and residents, new ambulatory pharmacy staff member orientation, interim supervisor for patient assistance program, as well as policy development and updates for Ambulatory Pharmacy department
- Performed standard pharmacy duties of order entry, dispensing of medications, and provision of medication information and updates to pharmacy, medical and nursing personnel.
Education
Doctor of Pharmacy -
Florida Agricultural and Mechanical University
Tallahassee, FLSkills
- Regulatory compliance
- People management
- Project management
- Employee engagement
- Medication quality and safety
- Policy development
- Inventory management
- Workflow optimization
Certification
Florida Licensed Pharmacist PS36900
Residency
PGY-1 General Practice Residency with Pediatric Emphasis
Jackson Memorial Hospital, Miami, FL, 06/02
Professional Civic Participation
- Alpha Kappa Alpha Sorority, Incorporated
- American Society of Health-Systems Pharmacists
- American Legion Auxiliary
- National FAMU Alumni Association
References
Available Upon Request
Timeline
Interim Pharmacy Director
Joe DiMaggio Children's Hospital/ Memorial Healthcare System
02.2023 - 02.2024
Pharmacy Operations Manager
Joe DiMaggio Children's Hospital/ Memorial Healthcare System
02.2020 - Current
Associate Director, Medication Adherence & Product Support
Optum/ UnitedHealth Group
07.2019 - 11.2019
Client Interaction & Account Manager
Optum/ UnitedHealth Group
12.2017 - 12.2018
Clinical Pharmacist Manager
United Healthcare
07.2012 - 12.2019
Clinical Hospital Pharmacist, Pediatrics
Holtz Children's Hospital/ Jackson Health System
03.2012 - 07.2012
Formulary Manager, Ambulatory Pharmacy Services
Jackson Memorial Hospital
05.2011 - 03.2012
Clinical Coordinator, Ambulatory Pharmacy Services
Jackson Memorial Hospital
08.2007 - 05.2011
Doctor of Pharmacy -
Florida Agricultural and Mechanical University