NATASHA TAYLOR
BUSHNELL
Summary
Compassionate Medical Assistant with background in providing support to physicians, handling patient care tasks, and managing administrative duties. Skilled in recording vital signs, preparing patients for examination, and maintaining medical records with confidentiality and accuracy. Demonstrated ability to improve patient satisfaction through effective communication and empathy. Contributed to streamlining clinical processes resulting in more efficient patient flow and enhanced care delivery.
Overview
15
15
years of professional experience
Work History
Office Manager
ENTrusting, LLC
Spring Hill
01.2025 - 12.2025
- Managed office operations to ensure smooth daily functioning.
- Coordinated scheduling and meetings for staff and clients.
- Oversaw inventory management and supply procurement processes.
- Developed and maintained office policies and procedures.
- Trained new employees on office protocols and systems.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Managed office inventory and placed new supply orders.
- Supervised staff members, organized schedules and delegated tasks.
- Managed office budget to handle inventory, postage and vendor services.
- Provided training to new hires on office policies and procedures.
TEAM LEAD
Access Healthcare Physicians, LLC
Spring Hill
07.2014 - 12.2024
- Oversee daily operations, ensuring smooth workflow and efficient employee management.
- Streamlined billing and scheduling processes, enhancing office productivity.
- Resolved patient complaints, improving satisfaction and retention.
- Facilitated insurance interactions, ensuring compliance and timely authorizations.
- Conducted back office duties, supporting medical procedures and patient care.
- Achieved substantial improvements in team productivity and patient satisfaction through strategic leadership and data-driven decision-making.
- Cultivated strong partnerships with healthcare professionals, optimizing resource allocation and enhancing interdepartmental communication.
- Led team to optimize office operations, enhancing productivity and patient satisfaction.
- Implemented data-driven strategies for resource allocation and interdepartmental communication.
- Pioneered streamlined billing and scheduling processes, significantly boosting office efficiency.
- Developed novel approaches to resolve patient complaints, improving retention rates.
- Fostered strong partnerships with healthcare professionals, facilitating seamless insurance interactions and timely authorisations.
- Supported medical procedures through effective back office management.
- Analysed operational workflows, identifying and implementing improvements that led to substantial gains in team productivity.
- Utilized data-driven insights to enhance decision-making processes.
M.A.
Nature Coast Surgical
Brooksville
02.2013 - 07.2014
- Conducted patient assessments, managed medical records, and assisted in surgical procedures at Nature Coast Surgical, enhancing operational efficiency and patient care quality.
- Worked closely with surgeons and nurses to ensure seamless pre- and post-operative care.
- Facilitated effective communication between medical staff and patients' families.
- Meticulously prepared surgical instruments and maintained sterile environments.
- Monitored patients' vital signs and promptly reported any anomalies to physicians.
- Provided compassionate care to patients, addressing their concerns and ensuring their comfort.
- Offered emotional support to families during stressful surgical procedures.
- Optimised surgical workflows, enhancing operational efficiency.
- Managed patient records meticulously, ensuring data accuracy and accessibility for improved care delivery.
- Fostered seamless coordination among surgical teams, facilitating effective pre- and post-operative care.
- Bridged communication gaps between medical staff and patients' families.
OFFICE MANAGER
Suncoast Surgical Associates, LLC
Brooksville
07.2010 - 02.2013
- Managed daily operations, overseeing staff and optimizing workflows.
- Implemented cost-cutting measures, resulting in substantial savings.
- Improved patient satisfaction scores through enhanced communication protocols.
- Fostered team cohesion, leading to improved productivity.
- Coordinated with medical staff to streamline appointment scheduling.
- Facilitated smooth integration of new healthcare technologies, enhancing overall efficiency.
- Pioneered paperless office initiative, significantly reducing operational costs.
- Developed and implemented new patient follow-up system, boosting retention rates.
- Introduced telemedicine options, expanding service accessibility.
- Streamlined billing processes, accelerating payment cycles.
- Negotiated favorable contracts with suppliers, yielding cost reductions.
- Implemented performance metrics, driving continuous improvement in service delivery.
- Ensured meticulous compliance with healthcare regulations and privacy laws.
- Maintained accurate financial records, facilitating smooth audits.
- Oversaw precise inventory management, minimizing waste.
- Optimized workflows and implemented cost-cutting measures, resulting in substantial savings.
- Improved patient satisfaction scores through enhanced communication protocols.
Education
HEALTH UNIT COORDINATOR -
PHCC
Brooksville, FL 06.2002 - 10/2003
Skills
- Effective communication
- Attention to detail
- Time management
- Mail handling
- Scheduling and calendar management
- Staff training
- Medical record management
- Compliance adherence
- Medical terminology knowledge
- Healthcare software proficiency
- Medical procedures
- Problem solving
- Patient assessments and care
Timeline
Office Manager
ENTrusting, LLC
01.2025 - 12.2025
TEAM LEAD
Access Healthcare Physicians, LLC
07.2014 - 12.2024
M.A.
Nature Coast Surgical
02.2013 - 07.2014
OFFICE MANAGER
Suncoast Surgical Associates, LLC
07.2010 - 02.2013
HEALTH UNIT COORDINATOR -
PHCC
06.2002 - 10/2003