Natasha Thompson
Fort Worth,TX
Summary
Seasoned Service Team Leader with background in guiding teams, and driving customer satisfaction. Notable strengths include leadership, conflict resolution, and strategic planning skills. Committed to fostering positive work environments and achieving service excellence. Proficient with project management, sets positive example for work ethic and quality. Known for expertise in customer service and team coordination.
Considered valuable and hardworking employee by supervisors and peers.
Overview
12
12
years of professional experience
Work History
Service Team Leader
Cheddars Stratch Kitchen
Fort Worth, TX
06.2023 - Current
- Collaborated with each job code throughout the store to ensure they know the Cheddar’s way and company standards.
- Offered training and support to keep team members motivated and working toward objectives.
- Fostered positive employee relationships through communication, training, and development coaching.
Server Trainer
Applebee's Neighborhood Grill & Bar
Lubbock, Texas
11.2012 - 09.2020
- Presented comprehensive training materials on server setup.
- Conducted hands-on training to demonstrate server features and functions to trainees.
- Provided one-on-one support to ensure successful completion of training objectives.
- Monitored performance of trainees throughout the course duration to identify areas for improvement.
- Maintained a positive learning environment by addressing any questions or concerns raised by participants.
- Coached staff members on best practices for optimizing server performance levels.
- Collaborated with other trainers to design innovative teaching strategies that engage learners more effectively.
- Ensured all safety protocols were followed while using equipment during demonstrations.
- Mentored new instructors on proper delivery techniques for various types of training activities.
- Encouraged team collaboration.
- Instructed new staff members on food handling procedures and service techniques.
- Educated waiters on menu, memorization strategies and how to convey information clearly.
- Worked directly with servers for more than 4 shifts during training process.
- Provided feedback directly to team members as well as managers.
- Explained goals and expectations required of trainees.
- Used role-playing and lectures to present information.
- Participated in and attended meetings or seminars to obtain information for use in training programs.
General Manager
Popeyes® Louisana Kitchen
Lubbock, Texas
11.2017 - 11.2018
- Established and maintained effective communication with staff members to ensure a healthy work environment.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service.
- Recruited, interviewed and hired qualified staff for open positions.
- Delegated work to staff, setting priorities and goals.
- Prepared staff work schedules and assigned team members to specific duties.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Provided leadership, insight and mentoring to newly hired employees and current employees.
Education
High School Diploma -
Coronado High School
Lubbock, TX08-2015
Skills
- Strong leadership
- Team Supervision
- Work Planning
- Cash Handling
- Shift Scheduling
- Giving Constructive Feedback
- Coaching and Mentoring
- Overseeing Daily Activities
- Attention to Detail
- Problem-Solving
- Leading Team Meetings
- Analytical Thinking
- Teamwork and Collaboration
- Staff Training
Timeline
Service Team Leader
Cheddars Stratch Kitchen
06.2023 - Current
General Manager
Popeyes® Louisana Kitchen
11.2017 - 11.2018
Server Trainer
Applebee's Neighborhood Grill & Bar
11.2012 - 09.2020
High School Diploma -
Coronado High School