Natasha Tolentino
Sebring,FL
Summary
Proactive medical professional with strong leadership and team-building skills. Experienced in medical billing, coding, and documentation, committed to improving patient care and ensuring compliance with industry standards.
Overview
6
6
years of professional experience
Work History
Medical Assistant Supervisor
Highlands Health And Wellness
01.2024 - Current
- Oversaw daily operations of medical assistants to optimize patient flow and enhance care delivery.
- Trained and mentored new staff on clinical procedures and administrative protocols.
- Coordinated patient scheduling and managed electronic health records for accuracy.
- Implemented quality assurance measures to enhance service delivery and compliance.
- Called and faxed pharmacies to submit prescriptions and refills.
- Processed and verified billing statements for accuracy and compliance with company policies.
- Reduced errors in financial records by conducting regular audits of billed accounts.
- Processed and reviewed authorization requests for medical services efficiently.
- Analyzed trends in authorization denials to identify areas for process improvement.
Clinical Data Abstractor
CSI Healthcare
01.2024 - Current
- Abstract clinical data from patient records to ensure accurate documentation and reporting.
- Collaborate with healthcare teams to enhance data collection processes and improve workflow efficiency.
- Conduct quality reviews of abstracted data, identifying discrepancies and ensuring compliance with regulatory standards.
- Maintained up-to-date knowledge on industry best practices in order to continuously improve performance as a Clinical Data Abstractor.
- Utilize electronic health record (EHR) systems to extract relevant clinical information efficiently.
Medical Assistant/Receptionist
Dr. Norman Edgerton
03.2023 - 01.2024
- Coordinated patient scheduling and managed appointment reminders to optimize office workflow.
- Assisted with patient intake, ensuring accurate documentation of medical histories and insurance information.
- Administered basic clinical procedures, including vital sign measurements and specimen collection for laboratory tests.
- Maintained electronic health records, ensuring compliance with HIPAA regulations and data accuracy.
- Checked patient insurance, demographic, and health history to keep information current.
- Maintained current and accurate medical records for patients.
- Helped patients complete necessary medical forms and documentation.
- Ensured compliance with regulatory requirements during authorization workflows.
- Processed and reviewed authorization requests for medical services efficiently.
Tampa General Hospital
Tampa Ear Nose And Throat Associates
02.2021 - 03.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Managed front desk operations, ensuring efficient check-in and check-out processes for guests.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled, coordinated and confirmed appointments and meetings.
- Collected room deposits, fees, and payments.
- Streamlined record retrieval processes, enhancing efficiency and reducing wait times for healthcare staff.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Assisted in preparation of medical records to release to other medical facilities requesting for patient history and information.
- Uploaded physician progress notes, history, and physicals into electronic medical records.
- Monitored authorization statuses and communicated updates to stakeholders promptly.
- Improved patient satisfaction by streamlining authorization processes and ensuring timely responses to inquiries.
- Conducted regular audits of authorization records to verify accuracy and adherence to regulatory requirements, minimizing risk of noncompliance.
Clinical Research Coordinator
Bassetti Medical Research Center
01.2020 - 12.2022
- Coordinated multi-site clinical trials, ensuring compliance with regulatory standards and protocols.
- Developed study-related documents including protocols, informed consent forms, and case report forms.
- Managed patient recruitment strategies, enhancing participant enrollment and retention rates.
- Oversaw data collection and management, ensuring accuracy and integrity of research findings.
- Screened patient records, databases, and physician referrals to identify prospective candidates for research studies.
- Gathered, processed, and shipped lab specimens.
- Collaborated with clinical staff and other healthcare professionals to support clinical trial data accuracy.
- Worked with principal investigator and sponsors to facilitate daily trial activities and comply with research protocols.
- Developed and maintained accurate and up-to-date case report forms and source documents.
- Maintained accurate and up-to-date case report forms and source documents for traceability.
Education
No Degree - Certified Coder
AAPC
Tallahassee, FL01-2024
Associate of Science - Medical Assisting
Gwinnett College
GA01-2016
Skills
- Data entry and documentation
- Vital signs monitoring
- HIPAA compliance
- Team building and motivation
- Phlebotomy techniques
- Patient education and counseling
- Patient care coordination
- Insurance verification
- Medical billing and coding
- Medical office administration
- Strong leadership
Timeline
Medical Assistant Supervisor
Highlands Health And Wellness
01.2024 - Current
Clinical Data Abstractor
CSI Healthcare
01.2024 - Current
Medical Assistant/Receptionist
Dr. Norman Edgerton
03.2023 - 01.2024
Tampa General Hospital
Tampa Ear Nose And Throat Associates
02.2021 - 03.2023
Clinical Research Coordinator
Bassetti Medical Research Center
01.2020 - 12.2022
No Degree - Certified Coder
AAPC
Associate of Science - Medical Assisting
Gwinnett College