Natasha Winchel
Mauston,WI
Summary
Business-minded professional tackling any job task with gusto and precision. Determined Front Office Supervisor delivering exceptional service and responding to questions and inquiries quickly. Demonstrates positive attitude and readiness to adapt to different situations.
Overview
3
3
years of professional experience
Work History
Store Manager
BP Gas Station Service
New Lisbon, Wisconsin
01.2024 - 11.2024
- Established customer service standards and monitored staff compliance.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Implemented successful business strategies to increase revenue and target new markets.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Developed relationships with suppliers to negotiate better prices.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Updated POS system with new products and promotional offers.
- Identified opportunities for cost savings through waste reduction initiatives.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Prepared staff work schedules and assigned team members to specific duties.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Managed daily banking activities such as deposits and withdrawals.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Performed regular price checks to ensure competitive pricing.
- Prepared monthly reports on sales figures, expenses, profits.
- Resolved customer complaints in a timely manner.
- Ensured compliance with safety regulations and company policies.
- Monitored progress by establishing plans, budgets and measuring results.
- Planned special promotions or discounts based on market trends.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Formed and sustained strategic relationships with clients.
- Implemented efficient systems for tracking stock movement.
- Monitored employee performance and identified performance gaps for corrective action.
- Trained and mentored associates to teach daily tasks and procedures.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Recruited, trained and supervised new employees.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Developed strategies to maximize sales and profitability.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Updated and maintained store signage and displays.
- Monitored inventory levels and placed orders to restock shelves.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Created weekly work schedules for store personnel.
General Manager
SUBWAY®Restaurants
Chicago, Illinois
03.2023 - 12.2023
- Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
- Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
- Mitigated business risks by working closely with staff members and assessing performance.
- Created schedules and monitored payroll to remain within budget.
- Designed sales and service strategies to improve revenue and retention.
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
- Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
- Implemented campaigns and promotions to help with developing goods and services.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Recruited, trained and empowered employees to achieve key performance indicators.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Monitored progress by establishing plans, budgets and measuring results.
- Tracked monthly sales to generate reports for business development planning.
- Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Developed service and sales strategies to improve retention and revenue.
Manager
Dennys Restaurant
Mauston
02.2022 - 12.2022
- Conducted performance evaluations, providing feedback and coaching for team development.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Established and monitored KPIs to evaluate performance and identify areas for improvement.
Education
High School Diploma -
Wwtc
Mauston06-2012
Skills
- Personnel development
- Store operations oversight
- Promotional planning
- Operational budgeting
- Hourly shift management
- Employee retention strategies
- Recruiting and hiring
- Retail sales techniques
- Flexible schedule
- Loss prevention
- Employee training
- Budgeting and cost control
- Verbal and written communication
- Customer relations
- Training and mentoring
- Advertising and marketing
- Financial operations management
- Customer response
- Team motivation
- Team building and leadership
- Performance reviews
- Opening and closing procedures
Timeline
Store Manager
BP Gas Station Service
01.2024 - 11.2024
General Manager
SUBWAY®Restaurants
03.2023 - 12.2023
Manager
Dennys Restaurant
02.2022 - 12.2022
High School Diploma -
Wwtc