Natasha L. Harrington
Customer Service Representative
Spring Lake,NC
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the Customer Service Representative industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
19
19
years of professional experience
Work History
Customer Service Representative
Concentrix
12.2021 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Educated customers about billing, payment processing and support policies and procedures.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
ExperienceShift Manager
Taco Bell
06.2014 - 04.2017
- Monitor game operations to ensure that house rules are followed, that tribal, state, and federal regulations are adhered to, and that employees provide prompt and courteous service
- Perform paperwork required for monetary transactions
- Resolve customer or employee complaints
- Greet customers and ask about the quality of service they are receiving
- Monitor and verify the counting, wrapping, weighing, and distribution of currency and coins
- Evaluate workers' performance and prepare written performance evaluations
- Interview, hire, or train workers.
Assembly Line Worker
Pentair
06.2012 - 01.2013
- Inspect, test, and adjust completed units to ensure that units meet specifications, tolerances, and customer order requirements
- Assemble parts or units, and position, align, and fasten units to assemblies, sub-assemblies, or frames, using hand tools and power tools
- Position, align, and adjust parts for proper fit and assembly
- Clean and lubricate parts and sub-assemblies, using grease paddles or oilcans
- Drill, tap, ream, countersink, and spot-face bolt holes in parts, using drill presses and portable power drills
- File, lap, and buff parts to fit, using hand and power tools
- Drill, tap, ream, countersink, and spot-face bolt holes in parts, using drill presses and portable power drills
- AĴach name plates and mark identifying information on parts.
Assembler/Material Handler
Coty
09.2008 - 01.2009
- Perform quality checks on products and parts
- Package finished products and prepare them for shipment
- Rotate through all the tasks required in a particular production process
- Determine work assignments and procedures
- Maintain production equipment and machinery
- Shovel, sweep, or otherwise clean work areas.
Line Leader
USC Solutions
02.2007 - 07.2008
- Perform quality checks on products and parts
- Package finished products and prepare them for shipment
- Review work orders and blueprints to ensure work is performed according to specifications
- Complete production reports to communicate team production level to management
- Rotate through all the tasks required in a particular production process
- Determine work assignments and procedures
- Maintain production equipment and machinery
- Provide assistance in the production of wiring assemblies
- Supervise assemblers and train employees on job procedures
- Shovel, sweep, or otherwise clean work areas
- Operate machinery and heavy equipment, such as forklifts.
Injection Molding Machine Operator
Pentair
06.2006 - 02.2007
- Measure and cut products to specific dimensions, using measuring and curing instruments
- Remove excess materials and level and smooth wet mold mixtures
- Select sizes and types of molds according to instructions
- Align and assemble parts to produce completed products, using gauges and hand tools
- Trim or remove excess material, using scrapers, knives, or band saws
- Brush or spray mold surfaces with parting agents or insert paper into molds to ensure smoothness and prevent sticking or seepage
- Construct or form molds for use in casting metal, clay, or plaster objects, using plaster, fiberglass, rubber, casting machines, pasterns, or flasks
- Clean, finish, and lubricate molds and mold parts
- Assemble, insert, and adjust wires, tubes, cores, filings, rods, or pasterns into molds, using hand tools and depth gauges
- Operate molding machines that compact sand in flasks to form molds.
Production Operator
Moen Inc
02.2004 - 06.2006
- Set up and operate production equipment in accordance with current good manufacturing practices and standard operating procedures
- Inspect materials, products, or equipment to detect defects or malfunctions
- Examine products to verify conformance to quality standards
- Examine documents, materials, or products and monitor work processes to assess completeness, accuracy, and conformance to standards and specifications
- Separate products according to weight, grade, size, and composition of materials used to produce them.
Education
High School Diploma -
Wicomico High School
Salisbury, MD06.1999
Skills
- Document Control
- Microsoft PowerPoint
- Multi-Line Phone Talent
- System Implementation
Timeline
Customer Service Representative
Concentrix
12.2021 - Current
ExperienceShift Manager
Taco Bell
06.2014 - 04.2017
Assembly Line Worker
Pentair
06.2012 - 01.2013
Assembler/Material Handler
Coty
09.2008 - 01.2009
Line Leader
USC Solutions
02.2007 - 07.2008
Injection Molding Machine Operator
Pentair
06.2006 - 02.2007
Production Operator
Moen Inc
02.2004 - 06.2006
High School Diploma -
Wicomico High School
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