Natasha M. Quiles
Palmer,MA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and technology inclined.
Overview
21
21
years of professional experience
Work History
Real Estate Broker
Real Estate Keys, LLC
09.2016 - Current
- Negotiate 20-30 real estate contracts, yearly, to navigate transactions between buyers and sellers.
- Provide guidance and consultation to clients to make well-informed decisions in real estate investments.
- Analyze local real estate market conditions and trends to identify profitable investment opportunities.
- Utilize online marketing platforms to promote real estate services and generate leads.
- Prepare transaction related documents and maintains strong lines of communication between all parties.
Accessioning Supervisor
Baystate Medical Center
02.2012 - 10.2016
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Developed and updated tracking spreadsheets for process monitoring and reporting.
Lab Assistant
Baystate Medical Center
08.2009 - 02.2012
- Managed specimen sample handling, receiving, storage and inventory.
- Logged samples correctly into computerized tracking system.
- Maintained lab by calibrating equipment and cleaning surfaces and items used.
- Ensured accurate test results with proper use of lab equipment and adherence to protocols.
Telemarketer
Direct Buy Club
04.2009 - 02.2012
- Managed high volume of calls daily while maintaining professionalism and efficiency.
- Completed daily cold calling and outreach to build sales pipeline.
- Generated new leads through targeted cold calling efforts, expanding company's client base.
Sandwich Artist
Subway
12.2003 - 02.2009
- Greeted guests, promoted specials, and took orders.
- Operated cash register with accuracy, ensuring proper handling of transactions.
- Kept workplace clean and organized in line with restaurant policies.
- Increased speed of service through effective multitasking and time management skills.
Education
Associate of Science -
Springfield Technical Community College
Springfield, MA12.2020
Skills
- Customer Relationship Management
- Records Organization
- Promotion and Advertising
- Technical Skillfulness
- Complex Problem-Solving
- Customer Satisfaction
Timeline
Real Estate Broker
Real Estate Keys, LLC
09.2016 - Current
Accessioning Supervisor
Baystate Medical Center
02.2012 - 10.2016
Lab Assistant
Baystate Medical Center
08.2009 - 02.2012
Telemarketer
Direct Buy Club
04.2009 - 02.2012
Sandwich Artist
Subway
12.2003 - 02.2009
Associate of Science -
Springfield Technical Community College
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