Natasha Serra
Transportation Manager
Port Saint Lucie,FL
Summary
Dynamic professional with extensive experience in regulatory compliance and strategic initiatives planning at Trans4mind, LLC. Proven track record in enhancing operational efficiency and implementing technology solutions. Adept at leading teams and fostering collaboration, resulting in significant improvements in driver training and compliance processes. Skilled in data analysis and policy formulation.
Overview
13
13
years of professional experience
Work History
Administrator
Trans4mind, LLC.
01.2015 - Current
- Facilitated operational analysis for FTA compliance, aiding new grantee eligibility for Flagler County Public Transit.
- Directed national call center safety and compliance for FTA programs, managing drug and alcohol policies.
- Enhanced driver training curriculum through performance analysis using telematics for TNC/Paratransit operations.
- Assisted with preparations for 5310 Triennial Audit prior to site visit at South Florida Goodwill Industries.
- Implemented software solutions for reporting and compliance in FTA systems at Alternate Ways.
- Conducted Mobility on Demand study for Volusia County, serving as DBE consultant for Lake County budget planning.
- Reviewed findings from Triennial Audit at MacTown and assisted in addressing conditions.
- Executed route realignment for SunTran Operations through public involvement and social media strategies using transit software.
Fleet Services Manager - Courier Department
Cleveland Clinic Martin Health d/b/a Coastal Care Corp.
01.2022 - 01.2023
- Managed 25 Courier employees and 17 routes for safe handling of the micro-supply chain of laboratory specimens and surgical instruments, hospital supplies and cancer patient meals to seven hospitals across various departments.
- Wrote departmental policies and procedures for CDL driver compliance and oversaw compliance with Federal Motor Carrier Safety Administration.
- Mitigated and eliminated risk by enforcing vehicle operating standards, training staff on accident prevention strategies, and developing sound incident investigation procedures.
- Subject matter expert on department manager's fleet needs, supply chain and procurement of vehicles based on depreciation analysis.
- Managed Enterprise and Oracle budgeting experience for fleet management involving cost control, invoice processing, reimbursement requests, budget variances, financial forecasting, and SAP.
- Maintained employee records through Workday applications, including recruitment and employee appraisals for KPI's, OKR's, payroll, driver performance, training, and fuel card assignment.
- Authorized repairs for the routine and preventative maintenance of the hospital's entire fleet via vehicle asset information systems (tracked vehicle maintenance, repairs, recalls, warranties, preparation of titling and registration requests).
- Maintained vendor database for coordinating customer service to all hospital departments.
Senior Planner
Renaissance Planning Group
01.2017 - 01.2018
- FDOT District 6 - Involved in the District's Triennial Review of 5310 recipients per FTA and FDOT management plans that required Chapter 14-90 compliance. Supported facilitation of Miami-Dade SMART Plan workshop.
- FDOT District 4- Assisted with coordinating a Human Services Transportation Summit, providing proposal support for establishment of a Regional Mobility Management Program.
- Southern Company/Georgia Power - Secured a contract to assist in R&D for an all-electric vehicle shared mobility pilot for marginalized and transportation-disadvantaged populations.
Mobility Management Facilitator
Florida Department of Transportation via Gulfstream Goodwill
01.2015 - 01.2017
- Developed a regional situation appraisal for the Treasure Coast to identify human service agencies with gaps in transportation. Utilized Trapeze and RouteMatch software to analyze data of 6,500 paratransit trips for route optimization and peak performance planning.
- Conducted micro-transit research for first- and last-mile transit in Martin and St. Lucie County.
- Assisted with crafting a Work Plan for Mobility Management performance metrics geared towards analyzing mobility management inputs and outcomes.
Community Outreach Coordinator
Solar and Energy Loan Fund-SELF
01.2014 - 01.2015
- Created strategic marketing plans that maximized residential and commercial client exposure, resulting in new market development.
- Advanced public relations and outreach via community events, social media, television, and other tailored marketing content to maximize energy education and awareness, resulting in a 40% increase in closed loans.
- Facilitated a collaborative assisting Veterans to work alongside agency's approved contractors for on-the-job training; this effort resulted in an increase in loan capital of $400K from $50K from KIVA.org.
- Increased volunteer participation by collaborating and mentoring 12 Indian River State College capstone students who produced marketing materials valued at $17,500.
- Led presentations on topics related to energy efficiency as a development tool in the commercial sector.
- Received recognition for SELF as 'Exceptional Non-profit in Innovation.'
Mobility Manager
Florida Commission for the Transportation-Disadvantaged
01.2013 - 01.2014
- Established operational guidelines for the United We Guide mobility management program.
- Researched, developed, and wrote grant applications for federal and foundation funding for agencies including NHTSA, FTA, CTAA and Newman's Own.
- Prepared contracts and provided training and support for sub-recipients on mobility management projects.
- Developed on-line resources including fact sheets, training modules, and guidebook templates for counties to use in their outreach efforts.
- Automated call log for State Call Center with real-time reporting capabilities for use at the local and state level.
Education
Master of Science - Industrial And Organizational Psychology
Keiser University
Fort Lauderdale, FL12-2026
Associate of Arts - Criminal Justice
Keiser University
Fort Lauderdale, FL08-2006
Bachelor of Science - Public Safety Administration
Indian River State College
Fort Pierce, FLSkills
- Regulatory compliance
- Strategic initiatives planning
- Policy formulation
- Driver management systems
- Audit and reporting processes
- Educational training programs
- Technology implementation
- Employee training programs
- Vendor negotiations and management
- Data research and analysis
- Database administration software
- Collaborative leadership skills
- Enterprise resource planning (ERP)
- Oracle database solutions
- QuickBooks financial software
- WorkDay HR management system
- RouteMatch logistics software
- EcoLane routing technology
- Trapeze transit solutions
- Via mobility applications
- Avail transport management
Languages
Spanish
Professional
Timeline
Fleet Services Manager - Courier Department
Cleveland Clinic Martin Health d/b/a Coastal Care Corp.
01.2022 - 01.2023
Senior Planner
Renaissance Planning Group
01.2017 - 01.2018
Administrator
Trans4mind, LLC.
01.2015 - Current
Mobility Management Facilitator
Florida Department of Transportation via Gulfstream Goodwill
01.2015 - 01.2017
Community Outreach Coordinator
Solar and Energy Loan Fund-SELF
01.2014 - 01.2015
Mobility Manager
Florida Commission for the Transportation-Disadvantaged
01.2013 - 01.2014
Master of Science - Industrial And Organizational Psychology
Keiser University
Associate of Arts - Criminal Justice
Keiser University
Bachelor of Science - Public Safety Administration
Indian River State College