Natasia Popovich
Childress,TX
Summary
Results-driven Operations Manager with expertise in team leadership and customer service. Enhanced team performance through effective training and scheduling management to ensure operational efficiency.
Overview
12
12
years of professional experience
Work History
Ops Manager
Tractor Supply Company
2025.08 - Current
- Managed daily operations to ensure efficient workflow and adherence to safety protocols.
- Trained team members on inventory management systems and best practices for stock handling.
- Oversaw scheduling to optimize staff coverage during peak business hours and enhance customer service.
- Coordinated with cross-functional teams to maintain product availability and minimize stock discrepancies.
- Managed daily operations, ensuring smooth workflow and optimal resource allocation across departments.
- Enhanced employee performance with focused training programs, coaching, and mentoring initiatives.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Trained and guided team members to maintain high productivity and performance metrics.
Team Lead
Tractor Supply Company
2025.08 - 2026.02
- Trained new employees on operational standards and customer service excellence.
- Monitored team performance, providing feedback to enhance efficiency and productivity.
- Resolved customer inquiries and issues promptly, enhancing overall satisfaction ratings.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
Customer Service Representative
Syntrio Solutions LLC
2023.05 - 2025.08
- Resolved customer inquiries using CRM systems to enhance service efficiency.
- Managed escalated issues by employing conflict resolution strategies, ensuring customer satisfaction.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Coach
Walmart
2020.08 - 2021.09
- Mentored team members to enhance performance and achieve operational goals.
- Implemented feedback systems to identify areas for process improvements.
- Coordinated team schedules to ensure adequate coverage during peak hours.
- Analyzed customer service metrics to drive improvement initiatives.
- Facilitated team meetings to discuss strategies for enhancing productivity.
Cashier
Walmart
2014.08 - 2020.08
- Processed customer transactions efficiently using POS systems.
- Assisted customers with product inquiries and returns to enhance satisfaction.
- Maintained accurate cash drawer and balanced registers at shift end.
- Trained new cashiers on operational procedures and customer service standards.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
Education
High School Diploma -
Springfield High School
Springfield, COSkills
- Scheduling management
- Operational excellence
- Schedule optimization
- Stock control
- Team leadership
- Problem-solving
- Customer service
- Employee engagement
Timeline
Ops Manager
Tractor Supply Company
2025.08 - Current
Team Lead
Tractor Supply Company
2025.08 - 2026.02
Customer Service Representative
Syntrio Solutions LLC
2023.05 - 2025.08
Coach
Walmart
2020.08 - 2021.09
Cashier
Walmart
2014.08 - 2020.08
High School Diploma -
Springfield High School