Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Natassia Coe

West Portsmouth,OH

Summary

Dynamic Patient Office Coordinator with a proven track record at Kings Daughter Medical Center, excelling in schedule coordination and customer service. Developed training materials that enhanced team performance and safeguarded sensitive data. Detail-oriented and committed to optimizing clinic workflow while ensuring compliance with healthcare standards.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Patient Office Coordinator

Kings Daughter Medical Center
Ashland, KY
08.2024 - Current
  • Contributed to accurate documentation of patient files, supporting healthcare standards.
  • Developed training materials for new hires, facilitating onboarding and enhancing team performance standards.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Acted as primary contact for office visitors, delivering outstanding customer service.
  • Safeguarded sensitive data, consistently demonstrating high professionalism.

Patient Registration Clerk

Kings Daughter Medical Center
Ashland Kentucky
12.2023 - 08.2024
  • Collected and verified insurance information for efficient processing.
  • Assisted patients with form completion to enhance experience.
  • Coordinated appointment scheduling to optimize clinic workflow.

Customer Service Representative

Morgan Stanley
Columbus, OH
02.2022 - 01.2023
  • Addressed client concerns related to account and investment management.
  • Addressed customer concerns promptly, achieving high satisfaction rates.
  • Assisted team with daily operational tasks to ensure smooth workflow.
  • Worked with team members to enhance process efficiency.

Call Center Supervisor

Midpoint Transportation
Columbus, OH
07.2018 - 01.2021
  • Directed everyday functions to uphold quality standards consistently.
  • Guided new team members to boost their performance.
  • Enhanced procedures to boost call resolution rates.
  • Managed scheduling processes to enhance operational efficiency.
  • Evaluated team metrics and offered focused feedback.
  • Created instructional resources to enhance ongoing staff development.

Education

High School Diploma - General

South Webster High School
South Webster, OH
05.2016

High School Diploma - General

Scioto County Career Technical Center
Lucasville, OH
05.2016

Skills

  • Schedule coordination
  • Office management
  • Customer service
  • Data Privacy
  • Medical Terminology
  • Detail-oriented

Certification

•Adherance

•Quality of Service

Timeline

Patient Office Coordinator

Kings Daughter Medical Center
08.2024 - Current

Patient Registration Clerk

Kings Daughter Medical Center
12.2023 - 08.2024

Customer Service Representative

Morgan Stanley
02.2022 - 01.2023

Call Center Supervisor

Midpoint Transportation
07.2018 - 01.2021

High School Diploma - General

South Webster High School

High School Diploma - General

Scioto County Career Technical Center

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Natassia Coe