Natavia Alston
Coatesville,Pennsylvania
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Greenlawn Fertilizing
03.2019 - Current
- Ensured that customer profiles are accurately documented
- Maintain professional client relationships
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Explains and recommends lawn and tree services based on inspection from field rep
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Customer Service Representative
Whitmer Public Saftey Group
02.2016 - 03.2019
- Recommended merchandise and services that would meet customer needs.
- Processed customer orders made via email , call , and website
- Communicated with customers to address order inquiries, changes and cancellations.
- Examined orders to confirm accuracy, completeness and adherence to customer requirements.
Customer Service Representative
Stellar Health Services
11.2013 - 09.2016
- enrolled new mothers and mothers to be in insurance funded programs
- communicated with customers via email and phone to accurately update customers profiles
- document children's progress in first year of life , per each milestone reached incentive offered
- document babies development on month to month basis , offered incentives for going to prenatal appointments
Education
High School Diploma -
Coatesille Area Highscool
Coatesville, PA06.2011
Skills
- Appointment Scheduling
- Conflict Resolution
- Multi-Line Phone Talent
- Customer Service
- Call Triaging
- Order Processing
- Customer Relationship Management (CRM)
Timeline
Customer Service Representative
Greenlawn Fertilizing
03.2019 - Current
Customer Service Representative
Whitmer Public Saftey Group
02.2016 - 03.2019
Customer Service Representative
Stellar Health Services
11.2013 - 09.2016
High School Diploma -
Coatesille Area Highscool
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