Natazia Eloby
Customer Service Representative
Memphis,TN
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Wellness & Gifts
02.2023 - Current
- Provided primary customer support to internal and external customers.
- Responded to customer requests for products, services, and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Investigated and resolved accounting, service and delivery concerns.
Delivery Driver
Amazon
09.2022 - 02.2023
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed on-time deliveries by choosing best and most efficient routes.
- Delivered packages to customer doorsteps and business offices.
Audit Assistant
Associated Wholesale Grocers Inc.
08.2019 - 09.2022
- Worked audit engagements for industries in engineering, manufacturing, non-profit and human resources.
- Performed auditing work in accordance with rigorous auditing standards and principles.
- Performed extensive assessments of assets, liabilities and equity to verify accuracy in financial reports.
- Established audit and internal control procedures and recommended process improvements to address issues.
- Followed up to assess and report corrective action completion or progress.
- Recommended changes in internal audit controls.
General Laborer
Express Employment
01.2014 - 08.2019
- Performed general housekeeping and cleaning tasks.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Assisted team members with tasks that require group effort.
- Handled supply and equipment inventories and distribution for workers.
- Followed written instructions to construct various types of equipment.
- Notified supervisors of defective equipment or material.
- Collaborated with team members to carry out efficient work with optimal safety and achieve timetables.
Education
No Degree - Medical Billing And Coding
Ultimate Medical Academy - Clearwater
Clearwater, FL 05.2001 -
High School Diploma -
Rosa Fort High School
Tunica, MS 05.2001 -
Skills
Data Collection
Call Management
Report Generation
Paperwork Processing
Scheduling
Data Entry
Information Security
Account Updating
Product Knowledge
Quality Control
Product Education
Administrative Support
Recordkeeping Strengths
Warehousing Functions
Customer Relations
Medical Terminology Knowledge
Office Equipment Proficiency
Problem-Solving Abilities
Microsoft Excel
Filing
Customer Service
Critical Thinking
Timeline
Customer Service Representative
Wellness & Gifts
02.2023 - Current
Delivery Driver
Amazon
09.2022 - 02.2023
Audit Assistant
Associated Wholesale Grocers Inc.
08.2019 - 09.2022
General Laborer
Express Employment
01.2014 - 08.2019
No Degree - Medical Billing And Coding
Ultimate Medical Academy - Clearwater
05.2001 -
High School Diploma -
Rosa Fort High School
05.2001 -