Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Natazia Eloby

Customer Service Representative
Memphis,TN

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

10
10
years of professional experience

Work History

Customer Service Representative

Wellness & Gifts
02.2023 - Current
  • Provided primary customer support to internal and external customers.
  • Responded to customer requests for products, services, and company information.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Investigated and resolved accounting, service and delivery concerns.

Delivery Driver

Amazon
09.2022 - 02.2023
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Kept detailed mileage and fuel reports to track overall fuel costs.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Delivered packages to customer doorsteps and business offices.

Audit Assistant

Associated Wholesale Grocers Inc.
08.2019 - 09.2022
  • Worked audit engagements for industries in engineering, manufacturing, non-profit and human resources.
  • Performed auditing work in accordance with rigorous auditing standards and principles.
  • Performed extensive assessments of assets, liabilities and equity to verify accuracy in financial reports.
  • Established audit and internal control procedures and recommended process improvements to address issues.
  • Followed up to assess and report corrective action completion or progress.
  • Recommended changes in internal audit controls.

General Laborer

Express Employment
01.2014 - 08.2019
  • Performed general housekeeping and cleaning tasks.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Assisted team members with tasks that require group effort.
  • Handled supply and equipment inventories and distribution for workers.
  • Followed written instructions to construct various types of equipment.
  • Notified supervisors of defective equipment or material.
  • Collaborated with team members to carry out efficient work with optimal safety and achieve timetables.

Education

No Degree - Medical Billing And Coding

Ultimate Medical Academy - Clearwater
Clearwater, FL
05.2001 -

High School Diploma -

Rosa Fort High School
Tunica, MS
05.2001 -

Skills

Data Collection

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Timeline

Customer Service Representative

Wellness & Gifts
02.2023 - Current

Delivery Driver

Amazon
09.2022 - 02.2023

Audit Assistant

Associated Wholesale Grocers Inc.
08.2019 - 09.2022

General Laborer

Express Employment
01.2014 - 08.2019

No Degree - Medical Billing And Coding

Ultimate Medical Academy - Clearwater
05.2001 -

High School Diploma -

Rosa Fort High School
05.2001 -

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Natazia ElobyCustomer Service Representative