Nate Dawson
Mesa,Arizona
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
19
19
years of professional experience
Work History
Manager
DJ's Smoke Shop
06.2016 - Current
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Defined clear targets and objectives and communicated to other team members.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Steel Worker
ACM Industries
2014 - 06.2016
- Worked on elevated job sites while adhering to OSHA guidelines and maintaining proper safety measures.
- Collaborated with team members to complete complex projects on time and within budget constraints, ensuring client satisfaction.
- Unloaded and stacked raw steel stock, adhering to load limits and safe storage practices.
- Examined and installed metal components according to customer specifications.
- Erected structural steel and iron frameworks for buildings, canopies and other structures.
Customer Service Representative
AFNI/Verizon Wireless
02.2013 - 04.2014
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Implemented feedback loops that encouraged continuous improvement among team members by sharing insights about exceptional service delivery techniques.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Glass Artist
Home Blown Glass
10.2005 - 11.2012
- Helped artwork meet standards of quality and accuracy.
- Designed and executed original artwork for various private and corporate clients.
- Assisted clients in selecting the most suitable glass pieces for their specific needs and preferences, guaranteeing satisfaction with their purchases.
- Developed custom glass artwork for high-profile clients, elevating their brand image and aesthetic appeal.
- Innovated new techniques to increase quality of products and production efficiency.
Education
High School Diploma -
Westwood High School
Mesa, AZ05.2002
Skills
- Staff Management
- Technical Proficiency
- Business Administration
- Inventory Tracking
Timeline
Manager
DJ's Smoke Shop
06.2016 - Current
Customer Service Representative
AFNI/Verizon Wireless
02.2013 - 04.2014
Glass Artist
Home Blown Glass
10.2005 - 11.2012
Steel Worker
ACM Industries
2014 - 06.2016
High School Diploma -
Westwood High School
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